SHOCKED AND DISGUSTED

NO STAR OR NEGATIVE STARS WOULD BE APPROPRIATE.ON THE 15TH JULY 2023 MY VOLVO XC60, FRONT PASSENGER WINDOW MECHANISM MALFUNCTIONED WHEN I WAS CLOSING THE ELECTRONIC WINDOW, IT WENT UP HALFWAY, AND THEN AUTOMATICALLY WENT DOWN AND THE GLASS WAS CRACKED IN THE DOOR PANEL. THE VEHICLE WAS TAKEN TO VOLVO UMHLANGA TO BE REPAIRED UNDER WARRANTY. AFTER VOLVO UMHLANGA INSPECTED THE VEHICLE, I WAS FALSELY ACCUSED BY VOLVO'S WORKSHOP(PATRICK)/SERVICE MANAGER (ARVEEN)OF USING A *****DRIVER TO OPEN THE DOOR PANEL , WHICH WAS ABSOLUTELY UNTRUE. THEY FURTHER REPORTED THAT THE INNER RECCESS RUBBER WAS DAMAGED, DOOR PAD INNER MOULDINGS LOOSE, SIGNS OF DAMAGE IN THE DOOR PAD. THE DOOR PAD RAIL THAT FITS INTO THE STRIP IS DAMAGED AND BROKEN. CLEAR LEVER MARKS ON WEATHER STRIP. PICTURES I HAD TAKEN PRIOR TO VOLVO'S INSPECTION SHOWED NO INDICATION OR MARKS ON THE PANEL INSIDE OR OUTSIDE. THIS MUST OF HAPPENED WHILST IN THEIR WORKSHOP. I HAD TO CALL ON NUMEROUS OCCASIONS, AND EVENTUALLY THEY GAVE ME THE TECH DEPARTMENT AND SPOKE TO MPUMI,SHE ADVISED THAT THEY HAVE TO GO ON THE REPORT GIVEN BY VOLVO AS A *****DRIVER WAS USED BY ME TO OPEN THE DOOR PANEL AND THAT THEY WOULD NOT BE PAYING.AFTER ESCALATED TO THE OMBUD,THEY RULED IN THEIR FAVOUR AS THEY WENT ON THE REPORT GIVEN BY VOLVO AS BEING CORRECT.THIS IS FALSE,I HAVE NEVER TOUCHED THE VEHICLE AND AM 61YEARS OLD AND HAVE NO IDEA OF HOW TO DO SUCH THINGS.I FIND THIS UNACCEPTABLE BEHAVIOUR FROM VOLVO AS I HAVE PAID MY WARRANTY AND NEVER CLAIMED IN +-5YEARS AND NOW THAT SOMETHING HAS HAPPENED,THEY REFUSE TO PAY.INSTEAD FABRICATE A STORY AS A WAY TO NOT PAY FOR THE OBVIOUS FACTORY FAULT.I HAVE DONE RESEARCH AND FOUND THAT THIS IS A COMMON ISSUE WITH THE MECHANISMS AND NEED TO BE RESET OR FIXED.I FIND THIS APPALLING AND DISGUSTING COMING FROM A SO CALLED REPUTABLE COMPANY.THE SERVICE MANAGER ARVEEN DIDNT EVEN WANT TO GIVE ME A REPORT OF THE FINDINGS ON THE THE DAY WE WENT TO COLLECT THE VEHICLE AND SIMPLY WAS TOLD THAT THERE WAS NO INSPECTION REPORT(HOW WOULD THERE BE NO REPORT IF A INSPECTION/ASSESSMENT WAS DONE?) LATER I WAS GIVEN A MADE UP REPORT STATING CLEAR LEVEL MARKS ON THE WEATHER STRIP WHICH OBVIOUSLY WAS BE DONE BY THE WORKSHOP STAFF.

THE VEHICLE HAS 16990KMS ON IT AND IS HARDLY USED.I BOUGHT THIS VEHICLE IN DEC 2018(BRAND NEW)IT HAS BEEN STANDING FOR +-3MONTHS NOW WITH NO RESOLUTION. THIS PAINTS A VERY BAD IMAGE ON VOLVO AS A WHOLE AND I AND MY ENTIRE FAMILY AND FRIENDS WILL NEVER BUY FROM VOLVO AGAIN.CANT BELIEVE VOVLO WOULD STOOP SO LOW AND ACCUSE ME AS TO NOT PAY.

REGARDS JEANETTE TOMLINSON 0842452431 VIN LYVUZ10ACKB239203