CC
CT Cars
Unclaimed Business
CC
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Anonymous A
1 reviews | Active since Jan 2020
28 Oct 2022, 11:54
Selling Written off cars
Fraud Just Stay Away
Helpful (0)
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Anonymous A
1 reviews | Active since Jan 2020
28 Oct 2022, 11:54
Selling Written off cars
Fraud Just Stay Away
0
Replies (0)WW
Wouter W
1 reviews | Active since Jan 2020
9 Sept 2022, 16:55
Misleading, unprofessional and rude
I responded online to an adverti*****t for a vehicle via cars.co.za on Friday evening. On Saturday morning I phoned to enquire and was told I could come and see the vehicle. The saleswoman was friendly, but not knowledgeable. The senior salesman was unfriendly and rude. When going for a test drive, he first wanted to keep my driver's license at the dealership, but I protested that there were traffic police close by. The lady took me for the test drive, but basically suggested I be satisfied with driving around the block. Indicating that I would like to purchase the vehicle, I was given a credit application to fill in and left on my own. There were placards on the wall indicating that the admin fee for a cash transaction amounted to R2950. When I indicated that I wanted to get finance, I was told this would cost R10000, and then informed I could not apply with my own bank personally since they did not have a dealer code with the banks. Instead they channelled financed car deals via a dealership in George, Western Cape. This raised my suspicion and I subsequently checked both the vehicle details with the manufacturer and the dealership in George, both of which were reassuring. However, after sending all the required documentation om Monday morning I only received confirmation that my application was approved after enquiring again on Wednesday afternoon. I was then sent an e-mail (and not the bank's link or form to confirm the details of the transaction and the offer to purchase) which indicated a monthly instalment R1000 more than I calculated by means of two car web sites. I enquired on Wednesday, and it was explained to me on Thursday that I had to pay both the local dealer's R2500 admin fee and the agent dealer in George's R10000 admin fee, and that all sorts of add-ons have been included in the calculation. Still the instalment worked out about R500pm more expensive than my calculations, and I noticed that the selling price was now R10000 more than on the online adverti*****t or mentioned when viewing the vehicle on Saturday. When I then phoned to enquire on Friday morning, the same rude salesman answered the phone. Without greeting or indicating that I have successfully reached the dealership or saying who was speaking on his side, he rudely demanded three times that I should say who I was, to which I said my name clearly every time. The third time I insisted on speaking to the saleswoman I had met on Saturday. When I asked about the sales price in the e-mail I was told that the advertised price was only for a cash deal and that the financed price was indeed R10000 more. This infuriated me and I duly retracted my offer to purchase. I short I received poor customer service, misleading information, and continually had to discover additional costs if I wanted to purchase the vehicle. I would strongly advise the public from doing business with this dealership.
Helpful (0)
|Replies (0)WW
Wouter W
1 reviews | Active since Jan 2020
9 Sept 2022, 16:55
Misleading, unprofessional and rude
I responded online to an adverti*****t for a vehicle via cars.co.za on Friday evening. On Saturday morning I phoned to enquire and was told I could come and see the vehicle. The saleswoman was friendly, but not knowledgeable. The senior salesman was unfriendly and rude. When going for a test drive, he first wanted to keep my driver's license at the dealership, but I protested that there were traffic police close by. The lady took me for the test drive, but basically suggested I be satisfied with driving around the block. Indicating that I would like to purchase the vehicle, I was given a credit application to fill in and left on my own. There were placards on the wall indicating that the admin fee for a cash transaction amounted to R2950. When I indicated that I wanted to get finance, I was told this would cost R10000, and then informed I could not apply with my own bank personally since they did not have a dealer code with the banks. Instead they channelled financed car deals via a dealership in George, Western Cape. This raised my suspicion and I subsequently checked both the vehicle details with the manufacturer and the dealership in George, both of which were reassuring. However, after sending all the required documentation om Monday morning I only received confirmation that my application was approved after enquiring again on Wednesday afternoon. I was then sent an e-mail (and not the bank's link or form to confirm the details of the transaction and the offer to purchase) which indicated a monthly instalment R1000 more than I calculated by means of two car web sites. I enquired on Wednesday, and it was explained to me on Thursday that I had to pay both the local dealer's R2500 admin fee and the agent dealer in George's R10000 admin fee, and that all sorts of add-ons have been included in the calculation. Still the instalment worked out about R500pm more expensive than my calculations, and I noticed that the selling price was now R10000 more than on the online adverti*****t or mentioned when viewing the vehicle on Saturday. When I then phoned to enquire on Friday morning, the same rude salesman answered the phone. Without greeting or indicating that I have successfully reached the dealership or saying who was speaking on his side, he rudely demanded three times that I should say who I was, to which I said my name clearly every time. The third time I insisted on speaking to the saleswoman I had met on Saturday. When I asked about the sales price in the e-mail I was told that the advertised price was only for a cash deal and that the financed price was indeed R10000 more. This infuriated me and I duly retracted my offer to purchase. I short I received poor customer service, misleading information, and continually had to discover additional costs if I wanted to purchase the vehicle. I would strongly advise the public from doing business with this dealership.
0
Replies (0)cT
clint T
1 reviews | Active since Jan 2020
18 Aug 2022, 12:49
Inept staff and no customer skills at all.
Was interested in a car from this place and got a whatsapp from Promise 08.25am saying the car is available, I asked for a dekra report on the car, Was told to take it myself. Time 09.01am-I asked a few questions, like faults,oil or water leaks and if there are scratches. I asked for a list of faults to be sent to me. 10.06am response from Promise saying will attend to you now Please just have a client. 11.36am I asked if she is still busy as its been over 1.5 hrs and no response from her. 11.42am- Promises says if you want us to do the dekra, I must apply first and when the car is ready to handed to me, they will do the test and roadworthy but I must pay R1950.00.11.57am- I advised that I will pay for the dekra test but all dealers usually do the roadworthy test and is noted under admin fees. I asked for the otp to see what charges are on it. Now 14.30pm and no response from this lady. I asked if she is interested in selling the car or am I wasting my time.... No response so I advised I will put up a review and hopefully the owner sees how the staff lose customers due to being inept and having zero customer skills. Another customer lost............. The reviews are shocking and puts this dealership name under scrutiny. Your staff are making your business look bad.
Helpful (0)
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clint T
1 reviews | Active since Jan 2020
18 Aug 2022, 12:49
Inept staff and no customer skills at all.
Was interested in a car from this place and got a whatsapp from Promise 08.25am saying the car is available, I asked for a dekra report on the car, Was told to take it myself. Time 09.01am-I asked a few questions, like faults,oil or water leaks and if there are scratches. I asked for a list of faults to be sent to me. 10.06am response from Promise saying will attend to you now Please just have a client. 11.36am I asked if she is still busy as its been over 1.5 hrs and no response from her. 11.42am- Promises says if you want us to do the dekra, I must apply first and when the car is ready to handed to me, they will do the test and roadworthy but I must pay R1950.00.11.57am- I advised that I will pay for the dekra test but all dealers usually do the roadworthy test and is noted under admin fees. I asked for the otp to see what charges are on it. Now 14.30pm and no response from this lady. I asked if she is interested in selling the car or am I wasting my time.... No response so I advised I will put up a review and hopefully the owner sees how the staff lose customers due to being inept and having zero customer skills. Another customer lost............. The reviews are shocking and puts this dealership name under scrutiny. Your staff are making your business look bad.
0
Replies (0)