WV
Wouter W
Active since Nov 2014
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Good, efficient service
Lucrecia Morgan took my call, spoke clearly, helped me quickly and efficiently, and ensured that the whole process of changing my insurance policy could be concluded successfully.
53 replies
44 months ago
Misleading, unprofessional and rude
I responded online to an adverti*****t for a vehicle via cars.co.za on Friday evening. On Saturday morning I phoned to enquire and was told I could come and see the vehicle. The saleswoman was friendly, but not knowledgeable. The senior salesman was unfriendly and rude. When going for a test drive, he first wanted to keep my driver's license at the dealership, but I protested that there were traffic police close by. The lady took me for the test drive, but basically suggested I be satisfied with driving around the block. Indicating that I would like to purchase the vehicle, I was given a credit application to fill in and left on my own. There were placards on the wall indicating that the admin fee for a cash transaction amounted to R2950. When I indicated that I wanted to get finance, I was told this would cost R10000, and then informed I could not apply with my own bank personally since they did not have a dealer code with the banks. Instead they channelled financed car deals via a dealership in George, Western Cape. This raised my suspicion and I subsequently checked both the vehicle details with the manufacturer and the dealership in George, both of which were reassuring. However, after sending all the required documentation om Monday morning I only received confirmation that my application was approved after enquiring again on Wednesday afternoon. I was then sent an e-mail (and not the bank's link or form to confirm the details of the transaction and the offer to purchase) which indicated a monthly instalment R1000 more than I calculated by means of two car web sites. I enquired on Wednesday, and it was explained to me on Thursday that I had to pay both the local dealer's R2500 admin fee and the agent dealer in George's R10000 admin fee, and that all sorts of add-ons have been included in the calculation. Still the instalment worked out about R500pm more expensive than my calculations, and I noticed that the selling price was now R10000 more than on the online adverti*****t or mentioned when viewing the vehicle on Saturday. When I then phoned to enquire on Friday morning, the same rude salesman answered the phone. Without greeting or indicating that I have successfully reached the dealership or saying who was speaking on his side, he rudely demanded three times that I should say who I was, to which I said my name clearly every time. The third time I insisted on speaking to the saleswoman I had met on Saturday. When I asked about the sales price in the e-mail I was told that the advertised price was only for a cash deal and that the financed price was indeed R10000 more. This infuriated me and I duly retracted my offer to purchase. I short I received poor customer service, misleading information, and continually had to discover additional costs if I wanted to purchase the vehicle. I would strongly advise the public from doing business with this dealership.
0 replies
61 months ago
Breakdown service on Easter Sunday
On Easter Sunday 4 April my car broke down on the N1 on my way to church. My daughter was at hand to pick us up and take us to church, after which I phoned Discovery Insure. Mpho Phokanoka promptly answered, got my details and details about the breakdown. He the arranged a pickup truck to meet me on the side of the road where I had left my vehicle, and checked up several times to make sure that my vehicle was transported to the desired place and that I was safe. He was friendly and clearly explained the benefits I enjoy under my insurance policy. Thank you very much.
53 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)