Cuddlers
1.4|91 reviews
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CB
Cindy B
1 reviews | Active since Member
31 Oct 2025, 08:59
BLACK TAPE
You know if I could give you zero rating I would!!! I only buy cuddlers as it’s the only brand that hasn’t given me problems if they did I still went and bought them because why not!! But last week I opened a bag and took out a nappy and it was fine the next one I used had black tape inside the nappy I cut it to actually check what it was and it was black tape! I sent an email regarding this and I was told it’s not harmful okay it’s not harmful but how do I know it’s not harmful ? So it’s okay to find random things in the nappies now and we should just be okay with it? I am quite upset and now they are giving me a R50 coupon for the 4 nappies that had tape in it so R50 is okay I should just be happy? No man
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Replies (71)Cuddlers 's replyOfficial
31 Oct 2025, 14:10 Hi Cindy,
Thank you for your review. We are very sorry to hear that you are unhappy with how your complaint was handled. Please understand, that because you threw the nappies away and could not provide us with the samples for our mill of manufacture to determine the cause of the problem, we are unable to assist you any further.
Kind Regards,
Cuddlers
Thank you for your review. We are very sorry to hear that you are unhappy with how your complaint was handled. Please understand, that because you threw the nappies away and could not provide us with the samples for our mill of manufacture to determine the cause of the problem, we are unable to assist you any further.
Kind Regards,
Cuddlers
Best regards,
Cuddlers 's reply31 Oct 2025, 14:10
Official
Hi Cindy,
Thank you for your review. We are very sorry to hear that you are unhappy with how your complaint was handled. Please understand, that because you threw the nappies away and could not provide us with the samples for our mill of manufacture to determine the cause of the problem, we are unable to assist you any further.
Kind Regards,
Cuddlers
Thank you for your review. We are very sorry to hear that you are unhappy with how your complaint was handled. Please understand, that because you threw the nappies away and could not provide us with the samples for our mill of manufacture to determine the cause of the problem, we are unable to assist you any further.
Kind Regards,
Cuddlers
Best regards,