C
Cuddlers
Verified Business
C
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
19h 17mReply Time
-34 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 9 hours 1 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
19h 17m
NPS Score
-34
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 9 hours 1 min
Review Distribution
2|6 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Cuddlers
Cuddlers has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 9 hours 1 min. Hellopeter has tracked Cuddlers across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTD
Thabo D
1 reviews | Active since Jan 2020
18 Nov 2025, 14:41
Cuddlers Gold best product for diapers
I started using Cuddlers Gold in June 2024 and the product is amazing. It absorbs and lasts for hours, no rush and no leakage. Cuddlers has outdone themselves with this improved range of Gold. One thing I love more about it, is that it is available in many stores and it is affordable. They deserve the product of the year award. #BlackFriday
Helpful (0)
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Thabo D
1 reviews | Active since Jan 2020
18 Nov 2025, 14:41
Cuddlers Gold best product for diapers
I started using Cuddlers Gold in June 2024 and the product is amazing. It absorbs and lasts for hours, no rush and no leakage. Cuddlers has outdone themselves with this improved range of Gold. One thing I love more about it, is that it is available in many stores and it is affordable. They deserve the product of the year award. #BlackFriday
0
Replies (0)CB
Cindy B
1 reviews | Active since Jan 2020
31 Oct 2025, 08:59
BLACK TAPE
You know if I could give you zero rating I would!!! I only buy cuddlers as it’s the only brand that hasn’t given me problems if they did I still went and bought them because why not!! But last week I opened a bag and took out a nappy and it was fine the next one I used had black tape inside the nappy I cut it to actually check what it was and it was black tape! I sent an email regarding this and I was told it’s not harmful okay it’s not harmful but how do I know it’s not harmful ? So it’s okay to find random things in the nappies now and we should just be okay with it? I am quite upset and now they are giving me a R50 coupon for the 4 nappies that had tape in it so R50 is okay I should just be happy? No man
Helpful (0)
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Cindy B
1 reviews | Active since Jan 2020
31 Oct 2025, 08:59
BLACK TAPE
You know if I could give you zero rating I would!!! I only buy cuddlers as it’s the only brand that hasn’t given me problems if they did I still went and bought them because why not!! But last week I opened a bag and took out a nappy and it was fine the next one I used had black tape inside the nappy I cut it to actually check what it was and it was black tape! I sent an email regarding this and I was told it’s not harmful okay it’s not harmful but how do I know it’s not harmful ? So it’s okay to find random things in the nappies now and we should just be okay with it? I am quite upset and now they are giving me a R50 coupon for the 4 nappies that had tape in it so R50 is okay I should just be happy? No man
0
Replies (0)NM
Naledi M
1 reviews | Active since Jan 2020
12 Aug 2025, 14:25
Leakage of nappies, stop providing us with **** diapers
Leakage of nappies, now my child got flu from the witness. So unhappy with cuddlers gold diapers. I bought Size 3, two packets. What a waste of my money. Don’t recommend this product.
Helpful (0)
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Naledi M
1 reviews | Active since Jan 2020
12 Aug 2025, 14:25
Leakage of nappies, stop providing us with **** diapers
Leakage of nappies, now my child got flu from the witness. So unhappy with cuddlers gold diapers. I bought Size 3, two packets. What a waste of my money. Don’t recommend this product.
0
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Noluthando M
1 reviews | Active since Jan 2020
6 Jul 2025, 21:53
Leakage
The leakage is doing the most,every time my baby is wearing cuddlers I have to make sure that he changes the attire every after 2 hours. Im so disappointed
Helpful (0)
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Noluthando M
1 reviews | Active since Jan 2020
6 Jul 2025, 21:53
Leakage
The leakage is doing the most,every time my baby is wearing cuddlers I have to make sure that he changes the attire every after 2 hours. Im so disappointed
0
Replies (0)RV
Reinier V
1 reviews | Active since Jan 2020
2 Jul 2025, 14:09
Unhappy diaper sizing.
Good Day We hereby would like to advise regarding a pack of diapers we bought last week. As parents, we believe in supporting a brand that we have used for over 21 years now. However this is the first time that we have to complain about the product. We have a 8 almost 9 month old baby weighing approximately 10 to 11 Kgs now. We shortly saw we were running out of diapers, and my wife went to buy a pack of the 4+ size whixh supports the weight group of 11kg to 17kgs, as per attached picture. However when opening the pack we started noticing how small the size is. Infact the size seems like the size 2 to 3 we have used in the past. When putting the diaper on, we started noticing the size is incorrect as advertised on the acual pack. We noticed clothes are often wet, and the bedding due to nappy being to small. In less than 3 hours we need to change her due to the leaking, but the product advertises dryness up to 12 hours. It is extremely tight fitting which is not ideal and also uncomfortable. This is the only diapers we currently have, and we would either like a refund or replacements for the inconvenience. We dont have another diaper size to to do a comparison, but i did take two pictures next to a measuring tape for you to see. Also the diapers inside does not have a number on like other brands. Please could someone get back to us as
Helpful (0)
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Reinier V
1 reviews | Active since Jan 2020
2 Jul 2025, 14:09
Unhappy diaper sizing.
Good Day We hereby would like to advise regarding a pack of diapers we bought last week. As parents, we believe in supporting a brand that we have used for over 21 years now. However this is the first time that we have to complain about the product. We have a 8 almost 9 month old baby weighing approximately 10 to 11 Kgs now. We shortly saw we were running out of diapers, and my wife went to buy a pack of the 4+ size whixh supports the weight group of 11kg to 17kgs, as per attached picture. However when opening the pack we started noticing how small the size is. Infact the size seems like the size 2 to 3 we have used in the past. When putting the diaper on, we started noticing the size is incorrect as advertised on the acual pack. We noticed clothes are often wet, and the bedding due to nappy being to small. In less than 3 hours we need to change her due to the leaking, but the product advertises dryness up to 12 hours. It is extremely tight fitting which is not ideal and also uncomfortable. This is the only diapers we currently have, and we would either like a refund or replacements for the inconvenience. We dont have another diaper size to to do a comparison, but i did take two pictures next to a measuring tape for you to see. Also the diapers inside does not have a number on like other brands. Please could someone get back to us as
0
Replies (0)FV
Forest V
1 reviews | Active since Jan 2020
19 Apr 2025, 18:03
Cuddlers nappies defect !!!!
Hi cuddlers please assist!!!! My all time brand of nappies and wet wipes are cuddlers as they are the best for me and my baby . I recently bought a pack of cuddlers gold size 3 medium and there is a lot of defect nappies in it either without the sticky or without a part of the nappie . Not sure what is going on but please do something to assist me I paid a lot . Nappies are not cheap . Most nappies in the packs are faulty . I’m been very loyal to you guys . Can u please do something for me as compensation????
Helpful (0)
|Replies (0)FV
Forest V
1 reviews | Active since Jan 2020
19 Apr 2025, 18:03
Cuddlers nappies defect !!!!
Hi cuddlers please assist!!!! My all time brand of nappies and wet wipes are cuddlers as they are the best for me and my baby . I recently bought a pack of cuddlers gold size 3 medium and there is a lot of defect nappies in it either without the sticky or without a part of the nappie . Not sure what is going on but please do something to assist me I paid a lot . Nappies are not cheap . Most nappies in the packs are faulty . I’m been very loyal to you guys . Can u please do something for me as compensation????
0
Replies (0)RM
Rebecca M
1 reviews | Active since Jan 2020
26 Feb 2025, 10:59
I Tried, Im done, the dissapointment
I have been buying the Cuddlers Gold since last year around March. While I have had problems here and there with the leakage and some diapers missing straps, it has never been this bad. I bought a size 5 pack at the end of Jan, to last me till mid Feb as i usually do, this pack was the worst i have ever purchased, the diapers were flimsy, and she would leak out every single day, even on days where she would not have too many liquids. She would come back from creche in her changes clothes everyday, you can imagine the amount of washing i had to do. They would get so bad, that she would leak out on my bedding, every night. I thought to buy another pack on the 15th of Feb, hoping it might be a better pack... but nex. Instead half the pack does not have straps. I have honestly given them a fair amount of time, but I'm at my end. I'm done. yoh...
Helpful (0)
|Replies (0)RM
Rebecca M
1 reviews | Active since Jan 2020
26 Feb 2025, 10:59
I Tried, Im done, the dissapointment
I have been buying the Cuddlers Gold since last year around March. While I have had problems here and there with the leakage and some diapers missing straps, it has never been this bad. I bought a size 5 pack at the end of Jan, to last me till mid Feb as i usually do, this pack was the worst i have ever purchased, the diapers were flimsy, and she would leak out every single day, even on days where she would not have too many liquids. She would come back from creche in her changes clothes everyday, you can imagine the amount of washing i had to do. They would get so bad, that she would leak out on my bedding, every night. I thought to buy another pack on the 15th of Feb, hoping it might be a better pack... but nex. Instead half the pack does not have straps. I have honestly given them a fair amount of time, but I'm at my end. I'm done. yoh...
0
Replies (0)LN
Lebogang N
1 reviews | Active since Jan 2020
3 Feb 2025, 08:12
Cuddlers gold
I am really disappointed with cuddlers gold the first time i used it late last year and it gave my daughter a very bad rash we even had to take him to the doctor because its was starting to bleed and by tha time my daughter was only a year old So now we saw them on special at a certain we bought them again she only used it for a day already i could see that my daughter's skin is pink so please cuddlers find the problem regarding these nappies and discontinue them if possible because it truly waste our money
Helpful (0)
|Replies (0)LN
Lebogang N
1 reviews | Active since Jan 2020
3 Feb 2025, 08:12
Cuddlers gold
I am really disappointed with cuddlers gold the first time i used it late last year and it gave my daughter a very bad rash we even had to take him to the doctor because its was starting to bleed and by tha time my daughter was only a year old So now we saw them on special at a certain we bought them again she only used it for a day already i could see that my daughter's skin is pink so please cuddlers find the problem regarding these nappies and discontinue them if possible because it truly waste our money
0
Replies (0)