Promises promises

We have build an exclusive lodge and spend a fortune with them on our complete kitchen and laundry department. Everything was late and or wrongly delivered and now almost 9 months later we still have issues. Where a normal professional company would keep you up to date with outstanding orders, they never ever! update you unless you keep asking about it. I strongly suspect them from let’s keep quite maybe they forget about it. Never ever would I buy from them again.