Bad service from Cresta

On Tuesday the 9th, around 12 of I'm not mistaken. I was at your Cresta branch looking for a bible book for wife. Upon going to the till,the lady who was operating it was very slow and frankly didn't care about customers at all. She was busy talking and giggling with another white male guy,with greyish hair. The lady had glasses and long black hair. I was so frustrated with this kind of service because she was not professional at all,even asked the guy where he was going when he seemed to move from the till. I don't know what kind of behavior this is but from a retail perspective,that is very wrong. Staff should be attentive,speak to customers and in this time period,hurry up when running transactions. Can this matter be taken up please.