Eye Prestige Opthamologists

My daughter was scheduled for a simple eye exam 3 weeks ago, She arrived on the day only to be told to reschedule to next week as the Dr was busy. The people behind the desk appeared not terribly interested and it seemed they just forgot.

The day before the next appointment she was contacted and told the Dr had an emergency and had to rebook a further week away.

She arrived today and was examined. When she tried to pay, the clerk Lepolelo informed her that they would not accept her bank card and she must make a bank transfer. This in itself is just wrong, My daughter tendered an appropriate and universally acceptable mode of payment and was rejected!

She then contacted me, her father and send me the invoice and I duly paid and sent through the POP. Lepolelo barred her from leaving for around 20minutes until the POP arrived. My daughter repeatedly told her she had to be somewhere but Lepolelo kept refusing to let her leave. My daughters phone was on almost the entire time and I heard the entire discussion where Lepolelo refused to let her leave.

My Daughter is a polite young teenager and did not want to make a scene or seem rude. Eventually I told her to just Leave!!!! Which she eventually did.

What a disgraceful set of circumstances. Messing a patient around with bookings is extremely poor practice and shocking and the admin and clerical staff should be taken to task about this.

********ly detaining someone just because she is young is despicable and potentially ********.