REFUND DELAY - CURE DAY HOSPITAL

The service from Cure day hospital in Paarl was great, it's a pity that the admin team is not able to assist clients with the necessary urgency. We had to pay cash to use the hospitals facilities and were entitled to a refund, Baleseng Kutu reached out to us via email to get the documents needed to process the refund that was on 01 September, we sent the documents, after following up again Baleseng stated that she could not open the attachments instead of telling us when she received the email. We resent the documents and still to date she has not confirmed that the documents were received or sent back any sort of information. It's been almost 2 months can we please get the necessary assistance to get our refund