Very poor service

I genuinely do not understand how this company is still getting clients for assistance.

At the beginning, the consultant who helped me apply for medical aid for myself and my son seemed to be doing his job. There was constant back and forth with documentation because something was always “wrong”, but I remained patient and cooperative. I paid Curemed for their “services” at the end of December.

Shortly after that, I started receiving messages directly from the medical aid regarding outstanding information for my son. I tried calling the medical aid myself with no success and attempted to contact the Curemed consultant for almost two weeks. He read my WhatsApp messages and completely ignored me. Eventually he responded with an excuse that he wanted to reply but got a call and “forgot”, and that he would get the information and come back to me. He never did — until I lost my patience.

Suddenly he claimed he had “just received the information from the medical aid”. This was clearly not true. There was a large amount of outstanding documentation, some of which was impossible to obtain quickly due to personal circumstances. Had I received this information earlier, it would have helped immensely.

I eventually transferred to a completely different medical aid broker who is not even charging me and is doing an excellent job. Meanwhile, Curemed was already paid and simply stopped communicating. Is this standard practice for medical aid brokers — to take payment and then stop caring?

Because of Curemed’s incompetence and lack of communication, my son now has to wait additional months on his waiting period. I also had to activate my own medical aid because when I asked Curemed for my membership number, I was told he “doesn’t have it” and that I should already have it because it “should be activated”. It was not.

I had an emergency and discovered that the medical aid was never activated due to — once again — outstanding information that Curemed failed to communicate. But of course, Curemed already had their money, so that didn’t seem to matter.

I contacted Curemed to request a refund and was promised it would be processed today. Unsurprisingly, the person assisting me with the refund is now also ignoring my messages.

I would never, ever recommend Curemed to anyone. They do half the job, take your money, and then expect you to handle the rest yourself while they disappear. This has been one of the most unprofessional and frustrating experiences I have ever had with a service provider.