HORRIBLE DISINGENUOUS SERVICE

I am so tired of this place. Before making my booking at curiosity Cape Town I specifically asked for the bigger room in a dorm with only 2 people in said dorm. I was then given an amount which I paid. When I got to the establishment I was put in an apartment in the bigger room as discussed and there were two single beds. The apartment was so dirty not to mention the room that I asked them if there was another apartment with the same set up. I was placed in a dorm with bunk beds (Space for 4 people in said room) but as I already discussed my requirements before hand with Megan I assumed they would still stick to what was agreed upon before payment was made and before my arrival. I was very much mistaken and have been going back and forth with them on this matter. Not only was I placed with people 10 years my senior who were passive aggressive bullies who then played victim but I was told 3 more people will be moving into said room. After I stated that they have two choices give me a refund so I can leave and make other arrangements or stick to our verbal agreement they did not put people in said room. Now today I am told said room will have 2 more people coming so yet again they are going against what was discussed before I came here. I want a refund or for Megan to stick to what was discussed in our conversation because I did not come here to be stressed out and then have someone be disingenuous and straight up lie to my face.