IL
Ivana L
Active since Nov 2019
20
Reviews
0
Industries
Reviews
20 reviews16 months ago
HEALTH HAZARD
Imagine selling a customer water with mould in it. The customer gets sick from it and realizes where it is coming from only for you to call said customer trying to gaslight and shift blame. Disgusted. So while I am feeling sick you are trying to see how you can wiggle yourselves out of this unscathed. Wow wow wow. Check EVERYTHING cause Checkers cannot be trusted.
0 replies
38 months ago
Mojo chaos
The good: - Little to no loadshedding. - Some rooms are cleaner than others. - Cleaning staff really are super cool individuals who care. - Some at reception do their jobs well. SOME. The bad: - Reception staff messing up your bookings even going as far as canceling an entire booking to pay for another even after you said you will pay the difference. (They fixed it after 2 days of going back and forth and calls to the consumer protector, agoda and finally waiting downstairs to speak to the owner Graeme Robinson.) - Even after asking to speak to the owner they refused and instead wasted my time with a conversation with a highly incompetent Manager by the name of Pilar. Who basically invalidated every experience I have had here and said book a private room or leave and come back when there are less people. "Seriously" - I went downstairs after a crazy night where I barely got any sleep because they double booked a bed and neither guest wanted to be moved to change my booking and pay the difference. I was told no don't worry about it just move. In that same day I moved a total of 5 times before being moved back to the room I was initially moved to. I then get told days later I have to move or pay the difference cause it's an upgrade. Okay why didn't you take payment when I said I was happy to pay the difference but told me it was fine? This is not my problem or how the service industry works. - Today I am asked yet again to move my room and again it's a no I was told I will not be moved till the 14th so therefor I am going to hold you to it cause it is not my job as a guest to keep cleaning up YOUR messes. - I sincerely hope that anybody who decide to stay here won't let people here play with their minds and boundaries and then gaslight them into thinking for even a second that they are the problem. You are not the problem the enviroment you are in and the staff ARE. Not all but certainly MOST. - A fish rots from the head. If there is chaos and the manager has time to tell you she knows but it is what it is then she IS THE PROBLEM. - One hell of a mickey mouse operation that you get to pay for and then still deal with the attitudes of certain staff members who think they are doing you a favor by doing THEIR JOB.
0 replies
38 months ago
FRAUD
I have been going back and forth with this company since the day I joined. I have never received a physical membership card even though they said it would arrive in a week from the first payment. I was with them for MONTHS contacting them to fix the problems I was experiencing but to no avail. I never made use of any of their actual medical services in the entire time cause of the lack of a membership card. Months later one of their agents told me use the virtual one. It then took me another month and a half for them to sort out my log in details so I could have access. They did not take payment on the second to last month of me being with them even though there was money in my account and only sent me a message 10 days later saying payment wasn't taken. I called and asked why payment wasn't taken and why I was only notified 10 days later. They had no response. It then took me even longer and having to keep contacting them to FINALLY take the payment. After said payment I went to check my details online and realized my membership was inactive. Yet again I called them multiple times and emailed them when I was out of the country but nobody ever got back to me. I then emailed them explaining that I will no longer keep making payments for zero service and should they keep refusing to update my status as a member I will stop making use of them. They took R4472 to stress me out and have me running around after them. Even now I am being forced to keep doing this back and forth with them. DO NOT USE THEM THEY ARE HORRIBLE
0 replies
49 months ago
Flexicare
Have yet to receive my membership card a month after first payment has been taken. When I email I get no response. I have no idea how people get away with such horrid service. Either get it together or I will look elsewhere and remove my money from this "service"
0 replies
49 months ago
PNP what a mess
Finally logged off and deleted the ASAP (PNP) app. Enough is enough. Not only did they NEVER give me a chance to substitute products they chose products of a lesser value to replace it with while charging me the same price. Also charged me 75 rand for something that clearly showed it costs 67 rand. After multiple emails with proof attached. Multiple calls and then more emails as Elliot wanted me to send him the emails I sent before, then more calls and being told it will get sorted out by a lady who's name I unfortunately did not take down. I have decided to use Checkers going forward as they thus far actually know what they are doing and do not steal from their clients. Shame on you.
106 replies
54 months ago
HORRIBLE DISINGENUOUS SERVICE
I am so tired of this place. Before making my booking at curiosity Cape Town I specifically asked for the bigger room in a dorm with only 2 people in said dorm. I was then given an amount which I paid. When I got to the establishment I was put in an apartment in the bigger room as discussed and there were two single beds. The apartment was so dirty not to mention the room that I asked them if there was another apartment with the same set up. I was placed in a dorm with bunk beds (Space for 4 people in said room) but as I already discussed my requirements before hand with Megan I assumed they would still stick to what was agreed upon before payment was made and before my arrival. I was very much mistaken and have been going back and forth with them on this matter. Not only was I placed with people 10 years my senior who were passive aggressive bullies who then played victim but I was told 3 more people will be moving into said room. After I stated that they have two choices give me a refund so I can leave and make other arrangements or stick to our verbal agreement they did not put people in said room. Now today I am told said room will have 2 more people coming so yet again they are going against what was discussed before I came here. I want a refund or for Megan to stick to what was discussed in our conversation because I did not come here to be stressed out and then have someone be disingenuous and straight up lie to my face.
0 replies
54 months ago
Going nowhere slowly
I do not understand how companies like this establishment still get away with this nonsense. I had a conversations before the bill was paid negotiating my terms not the payment. All was agreed upon and then I paid and arrived....different story all together. Not only was the shared accommodation I was first giving dirty from the kitchen to the room but there were empty boxes all over. Fair enough they assigned me to a different room but this room unlike the messy room I was assigned had 4 beds instead of two. I asked if they planned on having four people in said room and they said its a possibility...how when this is not what I asked for and what I asked for was so dirty it wasn't livable. Then I had to deal with two ladies 10 years my senior who clearly wanted the space to themselves but couldn't afford to pay for it in that capacity and finally I confronted their passive aggressive behavior only for them to get upgraded (way to reward bad behavior). I could add to that but let's not digress. Again I asked about potential newcomers and was told 5 people will be moved in (okay no problem) 3 of which will be in the bedroom I am assigned (PROBLEM) with four other bedrooms in said apartment what's the plan here other than to keep going against what was initially discussed before money was taken. I then said if this is what is going to keep happening let's call it a day and give a refund cause it will not work only to be told the refund will take a long time if I even get one. I was fine with the loud weekends, the drilling every day, being interrupted while communicating with staff members, being told that certain guest will simply go to the owner if they don't get their way but this is getting out of hand and it needs to get sorted ASAP. I am so tired of being told I'm being done favors when I paid what they said they wanted and am not staying here for free. Favors are NOT being done.
0 replies
55 months ago
horrible service
Still waiting on a refund for a delivery that never came. On top of which my food arrived (different order) with eggs that were broken. I then received a promo code but when I ordered more food yesterday said order took all day and then simply got cancelled. Get it together. Stop singing this tired old song of we are all in this together while taking my money and giving zero service. You're customers are the reason your company is able to employ people.
318 replies
55 months ago
Great service
Thank you for outstanding service. It has been a joy to shop online through your business during this time. Keep up the good work. Efficient delivery and amazing service throughout.
0 replies
55 months ago
Ashby Manor Guest nightmare
Still awaiting a refund from Ashby Manor guest house. Not only did they not refund me the first time I was there but managed to get more out of me than was agreed upon in the invoice that stated 31 days they also did not refund me for the day they said the would on my second stay. Wishing anyone who chooses to stay at Ashby Manor the best of luck as my safety and health was put in danger and those responsible for it were protected. No service, no accountability.
106 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
1 (5%)
2 Star
2 (10%)
1 Star
15 (75%)