Seriously dont bother

Goedkoop is duurkoop. There is a reason why your bank is more expensive than currencies direct and that is evident when you deal with them. Slow to do anything. They do not know what they are doing when it comes to SARB compliancy and wasted nearly a week of my time due to it. Their sales ( Donovan Smith) sells you promises that they are simply in-capable of following through with ( Shannon Madell). I have also sent them money two days ago which they initially could not find( yes seriously) and they cannot find my overseas incoming payment either. When I asked for contact details at Mercantile bank that I can follow up with, Shannon avoided giving me anyone's name or even a department . I seriously regret ever contacting this company and would advise anyone against dealing with them. I read a bad review on them before contacting them and should have just followed that review. I have gone back to the bank to do my forex transactions. I only hope I get my money back soon.