Shocking and Dishonest Service from Current Automation, Kya Sands, Randburg

The great battery lie!! Current Automation In Kya Sands gave us the advice that Ritar batteries would be the best buy for our home and business to run our Inverter. We bought 4 Ritar batteries at the cost of R10,324 (excl VAT). We had only 3 months use of these batteries and they completely degraded and lost capacity to charge, even with a very low load. With full receipt and all details we expected either a full refund or replacement from Current Automation in Kya Sands and have been negotiating with them for 3 weeks now with no success!! Their electrical engineer Mike Lottering & repairs manager Laurette have tried to help, but are not empowered to make these decisions. They have to go through the Director Anthony Adriaans who sits at the the Head Office in Cape Town! We were advised to double up on the batteries (from 2 to 4) you won't have a deep discharge and will get at least 2 years out of these batteries. We have other installations that use only 2 Royal or 2 Vision batteries even during Stage 4, 5 and 6 load-shedding and there are no issues. Ian Rheeder, our MD and Electronic Engineer has stated that these Ritar batteries either have a fault, are just a bad batch or cannot perform. I have never in my life received such shocking service from any appliance shop in South Africa. Current Automation know there is an issue with Ritar brand of batteries and still refuse to refund or replace these batteries. We are expected to just throw R10,772 down the drain. The Director's final response was : "Your claim has been denied due to the warranty terms and condition not being fulfilled, no log files received No replacement will be given. This matter is now closed." This is complete nonsense, since only Lithium Batteries are intelligent enough to have a log file system, and when Mike sold us the batteries he knew full well that lead acid batteries with a Mercer Inverter do not support a log file system. After being very patient with Current Automation for 3 weeks now, this is the final straw. We will go after them on Hello Peter, Radio 702 and advise all our clients looking for alternative power solutions to never use Current Automation. Ian Rheeder also trains countless businesses in South Africa and will use Current Automation as a case study for the Worst Customer Experience Ever, and how to damage your brand. No-one is responsible and no-one is empowered to make a decision. Their refusal to sort this matter out, is so short-sighted and will be hugely damaging to their business and reputation.