No Accountability or Follow Through

My car’s suspension had been knocking over bumps for a while, so I took it to CV Master for repairs. They diagnosed the issue as a faulty prop shaft and I approved the repair. After collecting my car, the knocking was somewhat better, but far from resolved.

The next day, I discovered that my vehicle’s sunglasses holder was badly damaged and covered in super glue. CV Master was the only place that had the car, so I contacted them. They asked me to bring it back in, despite knowing I live over an hour away. I made the trip, and they agreed to fix the damage and said they would contact me once they sourced the part.

They never contacted me. I had to follow up multiple times, and some of my attempts were even ignored. Eventually, I was asked to bring the car in again so they could drive it around to try and find the part—something I had already told them wasn't possible as I need my car. They already had detailed photos, along with the car’s make and VIN, which should have been enough.

Since then, I’ve heard nothing. This has been ongoing since early March. I’m genuinely disappointed with their lack of accountability and follow-through. It feels like they’re only interested in helping when there’s more money to be made.