****s!! trying to make me Pay for a services that is not done

Simone the accounts lady soo arrogant and tell me to give her settlement on work that is not done .This company are a bunch of ****s . We built our website with them and paid our account in full and Jaco Suggested we do google adds and they claimed they are working on it and we found out they where actually not doing any campaigns and decided to cancel it and they Donny want to cancel it instead they are billing us and when we refuse to pay they shut down our website which is paid for and are refusing to give us our Files . they also want us to pay for the second website which was never built . I wouldn't recommend them at all .