Cybersmart
Claimed Business
Cybersmart
Claimed Business
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Cybersmart faces significant criticism across multiple service areas. Customers frequently report prolonged internet outages lasting days with no estimated restoration times and a near-total lack of proactive communication during these disruptions. The accounts and billing department draws repeated complaints for wrongly suspending services despite confirmed payments, with debit order issues persisting for months. Reaching management for escalation appears nearly impossible, and WhatsApp support is described as unacceptably slow. While one reviewer praised a specific agent for outstanding responsiveness, the overwhelming sentiment reflects deep frustration with reliability and support.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.4|19 Reviews
May '25 - Apr '26
5(6.3%)
4(0%)
3(6.3%)
2(6.3%)
1(81.3%)
5(6.3%)
4(0%)
3(6.3%)
2(6.3%)
1(81.3%)
Frequently Asked Questions About Cybersmart
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceP
Peter
1 reviews | Active since Jan 2020
12 Mar 2026, 15:31
My wifi is down
My wifi is down .Contacted cybersmart yesterday call ref 413953 was promised a technician would be here at 5pm today to replace modem.Already 5.30pm no technician no phone call. Such poor service delivery.
Helpful (0)
|Replies (0)FL
Frederick L
1 reviews | Active since Jan 2020
2 Mar 2026, 11:01
Cybersmart accounts suspends website even if its paid -Sleep at night not during day please
The Cybersmart accounts is fast asleep domain hosting paid but they still suspends the domain and website stating its not paid. They are beyond ***********. Im making it clear legal actionwill be taken last warning from my side. If your a prospective new client be fully aware of their *********** accounts department for not doing their work and suspending accounts .
Helpful (0)
|Replies (0)FL
Frederick L
1 reviews | Active since Jan 2020
2 Mar 2026, 11:01
Cybersmart accounts suspends website even if its paid -Sleep at night not during day please
The Cybersmart accounts is fast asleep domain hosting paid but they still suspends the domain and website stating its not paid. They are beyond ***********. Im making it clear legal actionwill be taken last warning from my side. If your a prospective new client be fully aware of their *********** accounts department for not doing their work and suspending accounts .
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Replies (0)AB
Alexander B
1 reviews | Active since Jan 2020
22 Jan 2026, 07:54
Daryl Zeeberg - True to Cybersmarts core values :)
I sent a whatsapp through just after the lines had closed, and Daryl Zeeberg got in contact with me to sort me out. Shout out to outstanding service by him. Quick troubleshooting, to the point no time wasted.
Helpful (0)
|Replies (0)AB
Alexander B
1 reviews | Active since Jan 2020
22 Jan 2026, 07:54
Daryl Zeeberg - True to Cybersmarts core values :)
I sent a whatsapp through just after the lines had closed, and Daryl Zeeberg got in contact with me to sort me out. Shout out to outstanding service by him. Quick troubleshooting, to the point no time wasted.
0
Replies (0)RM
Raj M
1 reviews | Active since Jan 2020
10 Nov 2025, 08:33
Tech support is a bit overloaded
Cybersmart often have things go wrong and it is often time consuminng and difficult to get through to tech support and get good answers. However, if you are ready for 24 hours of down time, then the value proposition is great, and mostly the service works.
Helpful (0)
|Replies (0)RM
Raj M
1 reviews | Active since Jan 2020
10 Nov 2025, 08:33
Tech support is a bit overloaded
Cybersmart often have things go wrong and it is often time consuminng and difficult to get through to tech support and get good answers. However, if you are ready for 24 hours of down time, then the value proposition is great, and mostly the service works.
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Replies (0)BK
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yvonne R
1 reviews | Active since Jan 2020
19 Aug 2025, 08:24
*********** Accounts Dept that uses NETCASH.
Never try to set up a debit order with their accounts department or with Netcash that they use. I have been struggling for 8 months now. Still no success despite sending 3 confirmations of Bank details, plus a new debit form. Meanwhile they keep suspending my website.
Helpful (0)
|Replies (0)yR
yvonne R
1 reviews | Active since Jan 2020
19 Aug 2025, 08:24
*********** Accounts Dept that uses NETCASH.
Never try to set up a debit order with their accounts department or with Netcash that they use. I have been struggling for 8 months now. Still no success despite sending 3 confirmations of Bank details, plus a new debit form. Meanwhile they keep suspending my website.
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Replies (0)BM
Brett M
1 reviews | Active since Jan 2020
23 Jul 2025, 15:03
No Service, No Communication, No Technician - Total Failure from Cybersmart
I am writing this review to warn potential customers about the appalling level of service I have received from Cybersmart. After my fibre service went down, I immediately logged a fault. Since then, an unreasonable amount of time has passed, and I am still without any internet connection. The core issue is a complete failure in communication and service delivery. Here is a summary of my experience: Empty Promises: I have had to follow up numerous times. On every single call, I am promised that a technician will contact me to schedule a repair. This has never happened. Not once. Unresponsive Support: The official Cybersmart WhatsApp support desk is incredibly slow. It can take ages to get a simple reply, making it useless for resolving any urgent issues. Inaccessible Management: I have repeatedly asked to speak to a manager to escalate this problem, but my requests have been ignored. There seems to be no way to escalate a complaint. I am left with a service I am paying for that does not work, and worse, there is zero commitment from Cybersmart on a timeline for a fix. They have left me completely in the dark.
Helpful (0)
|Replies (0)BM
Brett M
1 reviews | Active since Jan 2020
23 Jul 2025, 15:03
No Service, No Communication, No Technician - Total Failure from Cybersmart
I am writing this review to warn potential customers about the appalling level of service I have received from Cybersmart. After my fibre service went down, I immediately logged a fault. Since then, an unreasonable amount of time has passed, and I am still without any internet connection. The core issue is a complete failure in communication and service delivery. Here is a summary of my experience: Empty Promises: I have had to follow up numerous times. On every single call, I am promised that a technician will contact me to schedule a repair. This has never happened. Not once. Unresponsive Support: The official Cybersmart WhatsApp support desk is incredibly slow. It can take ages to get a simple reply, making it useless for resolving any urgent issues. Inaccessible Management: I have repeatedly asked to speak to a manager to escalate this problem, but my requests have been ignored. There seems to be no way to escalate a complaint. I am left with a service I am paying for that does not work, and worse, there is zero commitment from Cybersmart on a timeline for a fix. They have left me completely in the dark.
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Replies (0)JG
Jonathan G
1 reviews | Active since Jan 2020
17 Jul 2025, 12:43
Cybersmart Pathetic Service
Been trying to get a manager to contact me since 10am yesterday with no luck. Contacted them on numerous occasions only to be told a manager will contact you. Still waiting whilst they suspended my service even though I have a credit with them. Just skip this company if you looking for an internet service provider.
Helpful (0)
|Replies (0)JG
Jonathan G
1 reviews | Active since Jan 2020
17 Jul 2025, 12:43
Cybersmart Pathetic Service
Been trying to get a manager to contact me since 10am yesterday with no luck. Contacted them on numerous occasions only to be told a manager will contact you. Still waiting whilst they suspended my service even though I have a credit with them. Just skip this company if you looking for an internet service provider.
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Replies (0)