C
Cybersmart
Verified Business
C
AI Review Summary
Based on recent customer reviews, Cybersmart is drawing significant criticism from customers who report prolonged service outages, unresponsive support channels, and a lack of proactive communication during downtime. A recurring theme involves billing and accounts disputes, including unwarranted website suspensions despite proof of payment, and difficulties setting up debit orders. Customers consistently mention struggles to escalate issues to management and unfulfilled promises of technician callbacks. On a more positive note, individual agents occasionally receive praise for quick, attentive troubleshooting, suggesting that pockets of strong service exist within an otherwise frustrating experience.
Performance(last 12 months):
TrustIndex
2.6
Ranking
#82
in Internet & Telecoms
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.6|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 12:18
Poor Service
Useless company. When you have an issue you have to contact them via WhatsApp. You cannot speak to a technician and in my case they took 13 minutes and ended the chat. Then they asked if they assisted me. To avoid frustration don't enlist them as a service provider.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 12:18
Poor Service
Useless company. When you have an issue you have to contact them via WhatsApp. You cannot speak to a technician and in my case they took 13 minutes and ended the chat. Then they asked if they assisted me. To avoid frustration don't enlist them as a service provider.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 15:31
My wifi is down
My wifi is down .Contacted cybersmart yesterday call ref 413953 was promised a technician would be here at 5pm today to replace modem.Already 5.30pm no technician no phone call. Such poor service delivery.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 11:01
Cybersmart accounts suspends website even if its paid -Sleep at night not during day please
The Cybersmart accounts is fast asleep domain hosting paid but they still suspends the domain and website stating its not paid. They are beyond ***********. Im making it clear legal actionwill be taken last warning from my side. If your a prospective new client be fully aware of their *********** accounts department for not doing their work and suspending accounts .
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 11:01
Cybersmart accounts suspends website even if its paid -Sleep at night not during day please
The Cybersmart accounts is fast asleep domain hosting paid but they still suspends the domain and website stating its not paid. They are beyond ***********. Im making it clear legal actionwill be taken last warning from my side. If your a prospective new client be fully aware of their *********** accounts department for not doing their work and suspending accounts .
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 07:54
Daryl Zeeberg - True to Cybersmarts core values :)
I sent a whatsapp through just after the lines had closed, and Daryl Zeeberg got in contact with me to sort me out. Shout out to outstanding service by him. Quick troubleshooting, to the point no time wasted.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 07:54
Daryl Zeeberg - True to Cybersmarts core values :)
I sent a whatsapp through just after the lines had closed, and Daryl Zeeberg got in contact with me to sort me out. Shout out to outstanding service by him. Quick troubleshooting, to the point no time wasted.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Nov 2025, 08:33
Tech support is a bit overloaded
Cybersmart often have things go wrong and it is often time consuminng and difficult to get through to tech support and get good answers. However, if you are ready for 24 hours of down time, then the value proposition is great, and mostly the service works.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Nov 2025, 08:33
Tech support is a bit overloaded
Cybersmart often have things go wrong and it is often time consuminng and difficult to get through to tech support and get good answers. However, if you are ready for 24 hours of down time, then the value proposition is great, and mostly the service works.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
19 Aug 2025, 08:24
*********** Accounts Dept that uses NETCASH.
Never try to set up a debit order with their accounts department or with Netcash that they use. I have been struggling for 8 months now. Still no success despite sending 3 confirmations of Bank details, plus a new debit form. Meanwhile they keep suspending my website.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Aug 2025, 08:24
*********** Accounts Dept that uses NETCASH.
Never try to set up a debit order with their accounts department or with Netcash that they use. I have been struggling for 8 months now. Still no success despite sending 3 confirmations of Bank details, plus a new debit form. Meanwhile they keep suspending my website.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jul 2025, 15:03
No Service, No Communication, No Technician - Total Failure from Cybersmart
I am writing this review to warn potential customers about the appalling level of service I have received from Cybersmart. After my fibre service went down, I immediately logged a fault. Since then, an unreasonable amount of time has passed, and I am still without any internet connection. The core issue is a complete failure in communication and service delivery. Here is a summary of my experience: Empty Promises: I have had to follow up numerous times. On every single call, I am promised that a technician will contact me to schedule a repair. This has never happened. Not once. Unresponsive Support: The official Cybersmart WhatsApp support desk is incredibly slow. It can take ages to get a simple reply, making it useless for resolving any urgent issues. Inaccessible Management: I have repeatedly asked to speak to a manager to escalate this problem, but my requests have been ignored. There seems to be no way to escalate a complaint. I am left with a service I am paying for that does not work, and worse, there is zero commitment from Cybersmart on a timeline for a fix. They have left me completely in the dark.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jul 2025, 15:03
No Service, No Communication, No Technician - Total Failure from Cybersmart
I am writing this review to warn potential customers about the appalling level of service I have received from Cybersmart. After my fibre service went down, I immediately logged a fault. Since then, an unreasonable amount of time has passed, and I am still without any internet connection. The core issue is a complete failure in communication and service delivery. Here is a summary of my experience: Empty Promises: I have had to follow up numerous times. On every single call, I am promised that a technician will contact me to schedule a repair. This has never happened. Not once. Unresponsive Support: The official Cybersmart WhatsApp support desk is incredibly slow. It can take ages to get a simple reply, making it useless for resolving any urgent issues. Inaccessible Management: I have repeatedly asked to speak to a manager to escalate this problem, but my requests have been ignored. There seems to be no way to escalate a complaint. I am left with a service I am paying for that does not work, and worse, there is zero commitment from Cybersmart on a timeline for a fix. They have left me completely in the dark.
0
Replies (0)