JG
Jonathan G
1 reviews | Active since Dec 2011
13 May 2026, 14:18
Poor Service
Useless company. When you have an issue you have to contact them via WhatsApp. You cannot speak to a technician and in my case they took 13 minutes and ended the chat. Then they asked if they assisted me. To avoid frustration don't enlist them as a service provider.
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Replies (1)
Cybersmart's replyOfficial
13 May 2026, 14:39Hi Jonathan
Thank you for your feedback. We apologise for the level of service you experienced from one of our support agents.
We have already identified the offending party and their failure to handle your query as it is clear that you were actively communicating at the time your chat was closed.
This is completely unacceptable and will be addressed accordingly.
We have also seen that you have contacted our team again and are providing assistance with your query; however, we must clarify that the cause of your outage is currently due to Vumatel completing maintenance in your area.
Vumatel is migrating the network over to updated network equipment and has provided a maintenance window from the 11th of May to the 19th of May. Unfortunately, during this period, you may experience intermittent connectivity while the work is being completed. Still, you will not be offline for the entire maintenance period, and it should only affect a small window. We have also opened a fault with Vumatel to ensure that they confirm your service to be operational once the specific maintenance affecting your circuit is completed.
Regards,
Cybersmart
Thank you for your feedback. We apologise for the level of service you experienced from one of our support agents.
We have already identified the offending party and their failure to handle your query as it is clear that you were actively communicating at the time your chat was closed.
This is completely unacceptable and will be addressed accordingly.
We have also seen that you have contacted our team again and are providing assistance with your query; however, we must clarify that the cause of your outage is currently due to Vumatel completing maintenance in your area.
Vumatel is migrating the network over to updated network equipment and has provided a maintenance window from the 11th of May to the 19th of May. Unfortunately, during this period, you may experience intermittent connectivity while the work is being completed. Still, you will not be offline for the entire maintenance period, and it should only affect a small window. We have also opened a fault with Vumatel to ensure that they confirm your service to be operational once the specific maintenance affecting your circuit is completed.
Regards,
Cybersmart
Best regards,
Cybersmart's reply13 May 2026, 14:39
Official
Hi Jonathan
Thank you for your feedback. We apologise for the level of service you experienced from one of our support agents.
We have already identified the offending party and their failure to handle your query as it is clear that you were actively communicating at the time your chat was closed.
This is completely unacceptable and will be addressed accordingly.
We have also seen that you have contacted our team again and are providing assistance with your query; however, we must clarify that the cause of your outage is currently due to Vumatel completing maintenance in your area.
Vumatel is migrating the network over to updated network equipment and has provided a maintenance window from the 11th of May to the 19th of May. Unfortunately, during this period, you may experience intermittent connectivity while the work is being completed. Still, you will not be offline for the entire maintenance period, and it should only affect a small window. We have also opened a fault with Vumatel to ensure that they confirm your service to be operational once the specific maintenance affecting your circuit is completed.
Regards,
Cybersmart
Thank you for your feedback. We apologise for the level of service you experienced from one of our support agents.
We have already identified the offending party and their failure to handle your query as it is clear that you were actively communicating at the time your chat was closed.
This is completely unacceptable and will be addressed accordingly.
We have also seen that you have contacted our team again and are providing assistance with your query; however, we must clarify that the cause of your outage is currently due to Vumatel completing maintenance in your area.
Vumatel is migrating the network over to updated network equipment and has provided a maintenance window from the 11th of May to the 19th of May. Unfortunately, during this period, you may experience intermittent connectivity while the work is being completed. Still, you will not be offline for the entire maintenance period, and it should only affect a small window. We have also opened a fault with Vumatel to ensure that they confirm your service to be operational once the specific maintenance affecting your circuit is completed.
Regards,
Cybersmart
Best regards,