Daddy deals refund request

Hello Peter please come to my rescue, The worst customer service I have ever experienced. I fully paid Daddy deals for a reservation at Haartebees, they confirmed receipt of my money and provided voucher to claim my stay. When I called to confirm my booking, I was then told that there are no spaces available. Therefore I requested for a refund from Daddy deals and since then no one has been able to assist me. At this point I am not sure if I can advise people to pay for reservations through Daddy deals because their silence confirms that they ran away with my hard earned money and unprofessional. I cannot believe how many times i have been on the phone trying to get help.