Liable claim that has not been settled

On the 22nd of January 2019 one of daimler/ Mercedes Benz employee hit into the back of my wifes vehicle .there after I contacted Mercedes benz spoke to a lady and she gave him paladin brokers contact details after numerous emails my was offered a settlement amount on the 19th feburary 2019 on the 20th feburary 2019 my wife signed and emailed it back to the advisor Lynn on the 21st feburary 2019 she confirmed that the payment was effective and that I will receive payment in 7 to 10 working days. I emailed Lynn du toit twice as 12days has passed and my wife and I have received no payment as yet. To date we have not received any response from Lynn du toit or been contacted by any employee from paladin. This service is ridiculous . My wife and I I forced to drive a vehicle that is now not safe because the bumber keeps falling and a boot that doesnt open and close proper. We need the settlement amount so that we can get our vehicle repaired. Can anyone from Mercedes benz or paladin make sure I receive what is owned to my wife and I. This has been a very stressful processes and now we must wait longer for payment because paladin does not do what they say they going to do. Claim number is Paladin ref 133190