Warning to Consumers: Daly Creditors (Edcon Account)

This is a warning to anyone dealing with Daly Creditors after an Edcon handover.

My account was handed over in 2025 while I was unemployed. Once I regained employment, I acted responsibly and settled the account in October 2025. What followed was unacceptable.

After settlement end of October, Daly processed an incorrect and unauthorised debit order, only refunding me by December 2025. Despite full settlement, they did not issue a paid-up letter. I had to repeatedly call, follow up, and formally complain before they finally sent it , only two days ago end of January 2026.

Daly knows that credit bureaux like Experian can take up to six weeks to clear adverse listings, yet my credit profile still reflects negative information long after settlement.

The experience has been awful and deeply unprofessional. Daly appears quick to collect money but are slow, or unwilling, to fulfil their responsibilities once payment is made.

Advice to Other Consumers: Do not believe verbal assurances from Daly agents. Follow up relentlessly and in writing. Demand your paid-up letter immediately. Monitor your credit record yourself. PLEASE do not trust that it has been corrected.

Consumers who recover from financial hardship and settle their debts deserve fair treatment, not further punishment. Based on my experience, Daly Creditors fails badly in this regard.