MM
Mac M
Active since Oct 2016
25
Reviews
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Reviews
25 reviews2 months ago
Warning to Consumers: Daly Creditors (Edcon Account)
This is a warning to anyone dealing with Daly Creditors after an Edcon handover. My account was handed over in 2025 while I was unemployed. Once I regained employment, I acted responsibly and settled the account in October 2025. What followed was unacceptable. After settlement end of October, Daly processed an incorrect and unauthorised debit order, only refunding me by December 2025. Despite full settlement, they did not issue a paid-up letter. I had to repeatedly call, follow up, and formally complain before they finally sent it , only two days ago end of January 2026. Daly knows that credit bureaux like Experian can take up to six weeks to clear adverse listings, yet my credit profile still reflects negative information long after settlement. The experience has been awful and deeply unprofessional. Daly appears quick to collect money but are slow, or unwilling, to fulfil their responsibilities once payment is made. Advice to Other Consumers: Do not believe verbal assurances from Daly agents. Follow up relentlessly and in writing. Demand your paid-up letter immediately. Monitor your credit record yourself. PLEASE do not trust that it has been corrected. Consumers who recover from financial hardship and settle their debts deserve fair treatment, not further punishment. Based on my experience, Daly Creditors fails badly in this regard.
56 replies
17 months ago
Vumatel horror! - Unreliable Service and ************** – Refund Us
Wifi has been off since 9th November, despite us paying for services upfront. The excuse provided is that technicians cannot restore the connection due to "unsafety." This feels like outright **************, as suburban areas surely don’t face such poor service, and other parts of Khayelitsha still have working connections. I requested a full refund to switch to another provider that can actually deliver, but instead, they offered LTE as an alternative. I agreed, but the process has been riddled with delayed and poor communication. Stop the ************** and refund us immediately as you are legally obliged to. Your service has been nothing but disappointing.
56 replies
36 months ago
No client su[[ort after 2 weeks
I have been trying to get a consultatnt to further assist me with a query for 2 weeks now. I last spoke to her 2weeks ago on a Friday, and she promised she would get back to me first thing Monday morning. It's been 2 weeks and I keep on calling but the receptionists keep on making excuses that the consultant is unavailable. Really pathetic client service and I am highly dissapointed. If I knew that I would end up in more debt and without support I wouldn't have considered them. Be careful before handing your affairs over to Debtsafe!
53 replies
45 months ago
No service in customer service
For such a service provider to take over 24hours (and counting) to simply reconnect/unsuspend an account is appalling. Being that I paid up account on a Saturday is not a logical excuse. Spoke to over 4 agents (fttph) and excuse is that they are technical and finance guys are the only ones that can reconnect an account. Meaning that Metrofibre can only reconnect accounts during business hours (Mon-Fri 8-5pm) is so archaic. Forgetting that customer is key in customer service will be their downfall if they continue like this. Poor technicians can see all is in order but somewhere it was decided in the business that only finance guys can suspend and suspend account. This makes it look that they dont even trust their own employees with basic task of verifying email and clicking on an unsuspend button. Finance department who clearly has such a big role to be AWOL must surely mean that incompetency is what they believe in.
268 replies
48 months ago
Old Mutual taking 1000 years to release investment funds.
2 weeks ago I actioned for my invetment to be paid out. 2nd week and the money that was supposed to be in in 5 days, is still not in. Nothing but excuses from Klerksdorp branch on Saturday. Went in to Matlosana Mall today, and still told about verifications that were supposed to be done last week, are still being done. What incompetent employees and systems. Really such an inconvinience.
74 replies
54 months ago
Computicket not refunding and pathetic service
So dissapointed at Computicket. I made an online booking on 25Oct for 31st Oct. I call the up to inform them I have not received confirmation, and I get told to give it time. On the 31st, I call intercape and booking is still not confirmed. Long run around and no one can help me. It is now the 03 Nov and I'm still waiting for my refund and communication. Keep on calling them and just get told to wait for finance clerks, who seemingly is not allowed tp communicate directly with clients. Pathetic service this time round!
0 replies
55 months ago
RAM late delivery. Don't rely on their estimated for urgent packages.
I paid extra for a following business day courier. 2 days later and still no parcel in sight. Promised that it will arrive tomorrow afternoon, which is a day after estimated time. Really disappointed in service.
212 replies
55 months ago
Awesome customer service
The assistance has been superb from the get go. I needed my car delivered to an authorized dealer and thought this was an easy task. BUT, after getting a run around from other dealers, I was so happy to get a dealership with agents willing to quickly help. The customer interaction was soooooo friendly, from the first call to the collection. Thank you Daniel and Paul.
0 replies
56 months ago
Make airtime reversible or a way to use airtime differently.
Hi guys. My sister accidently sent me R1000 airtime, instead of cash. Your systems currently don't allow any way to help rectify this. Please look at upgrading or making this feature possible. I'm sure it just takes a rule in the code.
53 replies
59 months ago
DirectAxis harasment even after account paid and settled
I settled the account 9 April and Direct Axis is still trying to loot money off me. They are continuously trying to debit more money and keep on unlawfully harassing me with calls. I misheard (over the phone) the reference number and put in COG instead of COJ. I've explained this a million times and the consultants claim to understand and to rectify, but to no positive results. Just constant harassment via sms's and calls. They are able to see the funds in their account but continue with their harassment. Luckily, I paid (into their Wesbank account) at Standandard Bank branch, and can reverse their fraudulent debits. Disgusting, as I am a pensioner and this just keeps on taking my blood levels unnecessarily!
477 replies
Review Distribution
5 Star
2 (8%)
4 Star
0 (0%)
3 Star
1 (4%)
2 Star
4 (16%)
1 Star
18 (72%)