Lack of service

I've called out Damp King in Nov/early Dec 2015 to inspect my property and provide a quote for services. Firstly the guy arrives 45min late without any notice and after many calls he finally arrives without an apology. Then he does the inspection, doesn't quite answer my questions and I have yet to receive a quote. I was called by the call Centre to follow up on whether I would go ahead but I stated that I never received a quote to which they were going to follow up on. It's now end Feb 2016 and still no correspondence. Clearly Damp King doesn't need the work with this attitude! Worst service ever...