Danone Sa
1.6|227 reviews
Responds in 27 hours 47 min
RR
Roberta R
1 reviews | Active since Member
01 Sept 2025, 12:32
Terrible product and service
I have been trying to reach the customer care line to no avail regarding my complaint. The order's line took my details and advised they would get someone to call me back again to no avail.
I purchased 4 x 6 punnets of yogurt, called to complain as the yogurt wasn't mixed properly as per pictures sent to the whatsapp line - no answer after sending the pictures, I called in to query if the yogurt was safe to consume and was told the matter would be sorted out that week - it's now almost a month and I have had to throw away all the yogurt and buy Parmalat brand as the customer service at your customer care line is seriously lacking.
Please advise a road to resolution as we are paying money we worked hard for on products we dont get the satisfaction of eating and having to waste.
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Replies (106)Danone Sa's replyOfficial
01 Sept 2025, 13:31Good day Roberta,
Thank you for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience caused. Your feedback is extremely important to us, and we take matters of product quality and customer service very seriously.
Please allow me to clarify: we did receive your details from the Orders line and our team has been actively trying to reach you. We contacted you numerous times last week, and again more than three times today, but unfortunately the calls went to voicemail.
I would like to assure you that feedback from our Quality Department regarding your query is now ready, and we are eager to share this with you directly. To ensure we connect without further delay, may I kindly request a convenient time and the best number for us to reach you? Alternatively, you are welcome to contact us directly on 086 143 5737
We truly value your loyalty and regret that this experience has led you to feel dissatisfied. Please rest assured that we remain committed to resolving this matter in a way that restores your confidence in both our products and our service.
Thank you once again for bringing this to our attention. We look forward to speaking with you and closing the matter to your satisfaction.
Thank you for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience caused. Your feedback is extremely important to us, and we take matters of product quality and customer service very seriously.
Please allow me to clarify: we did receive your details from the Orders line and our team has been actively trying to reach you. We contacted you numerous times last week, and again more than three times today, but unfortunately the calls went to voicemail.
I would like to assure you that feedback from our Quality Department regarding your query is now ready, and we are eager to share this with you directly. To ensure we connect without further delay, may I kindly request a convenient time and the best number for us to reach you? Alternatively, you are welcome to contact us directly on 086 143 5737
We truly value your loyalty and regret that this experience has led you to feel dissatisfied. Please rest assured that we remain committed to resolving this matter in a way that restores your confidence in both our products and our service.
Thank you once again for bringing this to our attention. We look forward to speaking with you and closing the matter to your satisfaction.
Best regards,
Danone Sa's reply01 Sept 2025, 13:31
Official
Good day Roberta,
Thank you for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience caused. Your feedback is extremely important to us, and we take matters of product quality and customer service very seriously.
Please allow me to clarify: we did receive your details from the Orders line and our team has been actively trying to reach you. We contacted you numerous times last week, and again more than three times today, but unfortunately the calls went to voicemail.
I would like to assure you that feedback from our Quality Department regarding your query is now ready, and we are eager to share this with you directly. To ensure we connect without further delay, may I kindly request a convenient time and the best number for us to reach you? Alternatively, you are welcome to contact us directly on 086 143 5737
We truly value your loyalty and regret that this experience has led you to feel dissatisfied. Please rest assured that we remain committed to resolving this matter in a way that restores your confidence in both our products and our service.
Thank you once again for bringing this to our attention. We look forward to speaking with you and closing the matter to your satisfaction.
Thank you for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience caused. Your feedback is extremely important to us, and we take matters of product quality and customer service very seriously.
Please allow me to clarify: we did receive your details from the Orders line and our team has been actively trying to reach you. We contacted you numerous times last week, and again more than three times today, but unfortunately the calls went to voicemail.
I would like to assure you that feedback from our Quality Department regarding your query is now ready, and we are eager to share this with you directly. To ensure we connect without further delay, may I kindly request a convenient time and the best number for us to reach you? Alternatively, you are welcome to contact us directly on 086 143 5737
We truly value your loyalty and regret that this experience has led you to feel dissatisfied. Please rest assured that we remain committed to resolving this matter in a way that restores your confidence in both our products and our service.
Thank you once again for bringing this to our attention. We look forward to speaking with you and closing the matter to your satisfaction.
Best regards,
RR
Roberta R's updateReviewer Update
01 Sept 2025, 13:36Hi - I have not received any missed calls - my line is my company contact line so I answer all calls. It is very disappointing especially as I have contacted you numerous times to no avail
RR
Roberta R's update01 Sept 2025, 13:36
Reviewer Update
Hi - I have not received any missed calls - my line is my company contact line so I answer all calls. It is very disappointing especially as I have contacted you numerous times to no avail