Danone Sa
Verified Business
|1|5 Reviews (last 12 months)|Responds in 1h 31m
Danone Sa
Verified Business
|1
5 Reviews (last 12 months)
Responds in 1h 31m
Performance(last 12 months):
Ranked In Retail
#105Reply Time
1h 31mNPS Score
-100Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 1h 31m
Ranking
#105
in Retail
Reply Time
1h 31m
NPS Score
-100
Recommended: Unlikely
Replied to 80% of negative reviews
Reply time on negative reviews: 1h 31m
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Neels M
1 reviews | Active since May 2009
27 May 2026, 12:04
Object in Ultra Mel Delight
Purchased Ultra Mel Delight from Checkers, Gordon's Bay on 26 April 2026. Found a rag or piece of cloth at the bottom of one container after consuming most of the product. Your office in Boksburg arranged a courier to collect the product, which was delivered to them on 7 May. Since then I have received no update from them on the matter even though I sent an e-mail requesting an update on 22 May. This is very poor customer relations.
Helpful (0)
|Replies (1)NM
Neels M
1 reviews | Active since May 2009
27 May 2026, 12:04
Object in Ultra Mel Delight
Purchased Ultra Mel Delight from Checkers, Gordon's Bay on 26 April 2026. Found a rag or piece of cloth at the bottom of one container after consuming most of the product. Your office in Boksburg arranged a courier to collect the product, which was delivered to them on 7 May. Since then I have received no update from them on the matter even though I sent an e-mail requesting an update on 22 May. This is very poor customer relations.
0
Replies (1)TM
Tsietsi M
1 reviews | Active since Sept 2020
6 May 2026, 13:33
Recalled AptaJunior
I believe Danone owns Aptamil, which is a baby formula. AptaJunior has been out of the shelves for at least 2 months. There has not been adequate communication on this shortage and way forward for parents. We still do not know when the formula will be back on the shelves. The handling of this situation has been atrocious from your side to say the least. Really disappointing What is the real issue?
Helpful (0)
|Replies (0)TM
Tsietsi M
1 reviews | Active since Sept 2020
6 May 2026, 13:33
Recalled AptaJunior
I believe Danone owns Aptamil, which is a baby formula. AptaJunior has been out of the shelves for at least 2 months. There has not been adequate communication on this shortage and way forward for parents. We still do not know when the formula will be back on the shelves. The handling of this situation has been atrocious from your side to say the least. Really disappointing What is the real issue?
0
Replies (0)RR
Roberta R
1 reviews | Active since Nov 2015
1 Sept 2025, 14:32
Terrible product and service
I have been trying to reach the customer care line to no avail regarding my complaint. The order's line took my details and advised they would get someone to call me back again to no avail. I purchased 4 x 6 punnets of yogurt, called to complain as the yogurt wasn't mixed properly as per pictures sent to the whatsapp line - no answer after sending the pictures, I called in to query if the yogurt was safe to consume and was told the matter would be sorted out that week - it's now almost a month and I have had to throw away all the yogurt and buy Parmalat brand as the customer service at your customer care line is seriously lacking. Please advise a road to resolution as we are paying money we worked hard for on products we dont get the satisfaction of eating and having to waste.
Helpful (0)
|Replies (2)RR
Roberta R
1 reviews | Active since Nov 2015
1 Sept 2025, 14:32
Terrible product and service
I have been trying to reach the customer care line to no avail regarding my complaint. The order's line took my details and advised they would get someone to call me back again to no avail. I purchased 4 x 6 punnets of yogurt, called to complain as the yogurt wasn't mixed properly as per pictures sent to the whatsapp line - no answer after sending the pictures, I called in to query if the yogurt was safe to consume and was told the matter would be sorted out that week - it's now almost a month and I have had to throw away all the yogurt and buy Parmalat brand as the customer service at your customer care line is seriously lacking. Please advise a road to resolution as we are paying money we worked hard for on products we dont get the satisfaction of eating and having to waste.
0
Replies (2)hK
herman K
1 reviews | Active since Oct 2009
29 Aug 2025, 09:43
Your products quility are pathetic
I hope this is seen by somekne who actualy gives a %$#@ by this company as it seems you dont care to respond Like i said monday in my compaint..that went unresponsive I bought a container of ultramel custard..half way thru this we found what look like a slimey mouldy something..i send yiur useless customercare 2 emails..with pics...and got NO RESPONCE.. Seems that customer service like this is all over south africa..seems your dep that deals with this doeant care...seems your management that makes millions..cares even less.. Your no responce is a slap in my face and your dont give a **** responce is even worse..maybe i must contact the news papers...and see if they will post this..seejng as u are ignoring me Or i must make a nice you tube video ...and post that
Helpful (0)
|Replies (1)hK
herman K
1 reviews | Active since Oct 2009
29 Aug 2025, 09:43
Your products quility are pathetic
I hope this is seen by somekne who actualy gives a %$#@ by this company as it seems you dont care to respond Like i said monday in my compaint..that went unresponsive I bought a container of ultramel custard..half way thru this we found what look like a slimey mouldy something..i send yiur useless customercare 2 emails..with pics...and got NO RESPONCE.. Seems that customer service like this is all over south africa..seems your dep that deals with this doeant care...seems your management that makes millions..cares even less.. Your no responce is a slap in my face and your dont give a **** responce is even worse..maybe i must contact the news papers...and see if they will post this..seejng as u are ignoring me Or i must make a nice you tube video ...and post that
0
Replies (1)hK
herman K
1 reviews | Active since Oct 2009
26 Aug 2025, 07:26
No more quility control
We bougjt a ultramel custard..and half way thru..we foumd a discusting forren object This is the worste **** i have ecer seen in a product..but seejng that there is no more quility ckntrol kn this coumtry... I will be postkmg pics of this on all social media
Helpful (0)
|Replies (3)hK
herman K
1 reviews | Active since Oct 2009
26 Aug 2025, 07:26
No more quility control
We bougjt a ultramel custard..and half way thru..we foumd a discusting forren object This is the worste **** i have ecer seen in a product..but seejng that there is no more quility ckntrol kn this coumtry... I will be postkmg pics of this on all social media
0
Replies (3)