DS
Danone Sa
Verified Business
DS
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
27h 47mReply Time
-34 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 38 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
27h 47m
NPS Score
-34
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 38 min
Review Distribution
1.8|6 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Danone Sa
Danone Sa has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 38 min. Hellopeter has tracked Danone Sa across 228 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRR
Roberta R
1 reviews | Active since Jan 2020
1 Sept 2025, 12:32
Terrible product and service
I have been trying to reach the customer care line to no avail regarding my complaint. The order's line took my details and advised they would get someone to call me back again to no avail. I purchased 4 x 6 punnets of yogurt, called to complain as the yogurt wasn't mixed properly as per pictures sent to the whatsapp line - no answer after sending the pictures, I called in to query if the yogurt was safe to consume and was told the matter would be sorted out that week - it's now almost a month and I have had to throw away all the yogurt and buy Parmalat brand as the customer service at your customer care line is seriously lacking. Please advise a road to resolution as we are paying money we worked hard for on products we dont get the satisfaction of eating and having to waste.
Helpful (0)
|Replies (0)RR
Roberta R
1 reviews | Active since Jan 2020
1 Sept 2025, 12:32
Terrible product and service
I have been trying to reach the customer care line to no avail regarding my complaint. The order's line took my details and advised they would get someone to call me back again to no avail. I purchased 4 x 6 punnets of yogurt, called to complain as the yogurt wasn't mixed properly as per pictures sent to the whatsapp line - no answer after sending the pictures, I called in to query if the yogurt was safe to consume and was told the matter would be sorted out that week - it's now almost a month and I have had to throw away all the yogurt and buy Parmalat brand as the customer service at your customer care line is seriously lacking. Please advise a road to resolution as we are paying money we worked hard for on products we dont get the satisfaction of eating and having to waste.
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Replies (0)hK
herman K
1 reviews | Active since Jan 2020
29 Aug 2025, 07:43
Your products quility are pathetic
I hope this is seen by somekne who actualy gives a %$#@ by this company as it seems you dont care to respond Like i said monday in my compaint..that went unresponsive I bought a container of ultramel custard..half way thru this we found what look like a slimey mouldy something..i send yiur useless customercare 2 emails..with pics...and got NO RESPONCE.. Seems that customer service like this is all over south africa..seems your dep that deals with this doeant care...seems your management that makes millions..cares even less.. Your no responce is a slap in my face and your dont give a **** responce is even worse..maybe i must contact the news papers...and see if they will post this..seejng as u are ignoring me Or i must make a nice you tube video ...and post that
Helpful (0)
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herman K
1 reviews | Active since Jan 2020
29 Aug 2025, 07:43
Your products quility are pathetic
I hope this is seen by somekne who actualy gives a %$#@ by this company as it seems you dont care to respond Like i said monday in my compaint..that went unresponsive I bought a container of ultramel custard..half way thru this we found what look like a slimey mouldy something..i send yiur useless customercare 2 emails..with pics...and got NO RESPONCE.. Seems that customer service like this is all over south africa..seems your dep that deals with this doeant care...seems your management that makes millions..cares even less.. Your no responce is a slap in my face and your dont give a **** responce is even worse..maybe i must contact the news papers...and see if they will post this..seejng as u are ignoring me Or i must make a nice you tube video ...and post that
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Replies (0)hK
herman K
1 reviews | Active since Jan 2020
26 Aug 2025, 05:26
No more quility control
We bougjt a ultramel custard..and half way thru..we foumd a discusting forren object This is the worste **** i have ecer seen in a product..but seejng that there is no more quility ckntrol kn this coumtry... I will be postkmg pics of this on all social media
Helpful (0)
|Replies (0)hK
herman K
1 reviews | Active since Jan 2020
26 Aug 2025, 05:26
No more quility control
We bougjt a ultramel custard..and half way thru..we foumd a discusting forren object This is the worste **** i have ecer seen in a product..but seejng that there is no more quility ckntrol kn this coumtry... I will be postkmg pics of this on all social media
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Eddie D
1 reviews | Active since Jan 2020
20 Apr 2025, 21:07
Frustrating Packaging
I've been a loyal buyer of Danone Nutriday 6-pack yogurts for years, and while I still enjoy the yogurt itself, the packaging has become a major frustration. The biggest issue is the seal. It's almost impossible to open a tub without the seal tearing into pieces. I've tried opening from every corner, but it still ends up ripping, which makes the experience messy and annoying especially when you're in a rush or packing lunchboxes. Another ongoing problem is splitting the six-pack. More often than not, when I try to separate the individual tubs, I end up accidentally ripping the seal of one or more of them. No other brand I buy gives me this kind of hassle. It’s disappointing that such a well-loved product is let down by something as basic as the packaging. I really hope Danone improves the seal and pack design soon, because right now, it’s turning a household favorite into a daily irritation.
Helpful (0)
|Replies (0)ED
Eddie D
1 reviews | Active since Jan 2020
20 Apr 2025, 21:07
Frustrating Packaging
I've been a loyal buyer of Danone Nutriday 6-pack yogurts for years, and while I still enjoy the yogurt itself, the packaging has become a major frustration. The biggest issue is the seal. It's almost impossible to open a tub without the seal tearing into pieces. I've tried opening from every corner, but it still ends up ripping, which makes the experience messy and annoying especially when you're in a rush or packing lunchboxes. Another ongoing problem is splitting the six-pack. More often than not, when I try to separate the individual tubs, I end up accidentally ripping the seal of one or more of them. No other brand I buy gives me this kind of hassle. It’s disappointing that such a well-loved product is let down by something as basic as the packaging. I really hope Danone improves the seal and pack design soon, because right now, it’s turning a household favorite into a daily irritation.
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Replies (0)AG
Anesca G
1 reviews | Active since Jan 2020
14 Mar 2025, 19:53
Watered down Ultramel custard
Danone Ultramel custard used to be my favorite, but I regret my purchase today. It's not nearly the same product. It used to be thick and creamy. They replaced it with a watery version. Obviously tampered ŵith the formula. Shame on this company. I won't be caught like this again. Will not buy this watered down ******* anymore. Not a happy customer. Us consumers do actually notice when manufacturers tamper with recipes. Stop taking us for fools. Complete waste of my time and money.
Helpful (0)
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Anesca G
1 reviews | Active since Jan 2020
14 Mar 2025, 19:53
Watered down Ultramel custard
Danone Ultramel custard used to be my favorite, but I regret my purchase today. It's not nearly the same product. It used to be thick and creamy. They replaced it with a watery version. Obviously tampered ŵith the formula. Shame on this company. I won't be caught like this again. Will not buy this watered down ******* anymore. Not a happy customer. Us consumers do actually notice when manufacturers tamper with recipes. Stop taking us for fools. Complete waste of my time and money.
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Replies (0)AA
Aqeelah A
1 reviews | Active since Jan 2020
7 Feb 2025, 12:28
Nutriday six pack yogurt
<div>I always like buying this six pack yogurt for my kids so this morning I went to go buy a six pack nutriday yogurt at spar for my kids I placed it in the fridge my fridge are working perfectly fine the afternoon when I opened it to give it to my kids I saw it's all waterish and looked off I tasted it and it was off I had an emergency to the bathroom because of that yogurt thank God my children never had of it they were crying for the yogurts my poor kids ....I'm so frustrated really frustrated it was a mission I had in that bathroom becoz of that yogurt .....I emailed them but there's no response there are videos I made as well as pictures of the dates</div>
Helpful (0)
|Replies (0)AA
Aqeelah A
1 reviews | Active since Jan 2020
7 Feb 2025, 12:28
Nutriday six pack yogurt
<div>I always like buying this six pack yogurt for my kids so this morning I went to go buy a six pack nutriday yogurt at spar for my kids I placed it in the fridge my fridge are working perfectly fine the afternoon when I opened it to give it to my kids I saw it's all waterish and looked off I tasted it and it was off I had an emergency to the bathroom because of that yogurt thank God my children never had of it they were crying for the yogurts my poor kids ....I'm so frustrated really frustrated it was a mission I had in that bathroom becoz of that yogurt .....I emailed them but there's no response there are videos I made as well as pictures of the dates</div>
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Replies (0)