Danone Sa
1.6|227 reviews
Responds in 27 hours 47 min
hK
herman K
1 reviews | Active since Member
29 Aug 2025, 07:43
Your products quility are pathetic
I hope this is seen by somekne who actualy gives a %$#@ by this company as it seems you dont care to respond
Like i said monday in my compaint..that went unresponsive
I bought a container of ultramel custard..half way thru this we found what look like a slimey mouldy something..i send yiur useless customercare 2 emails..with pics...and got NO RESPONCE..
Seems that customer service like this is all over south africa..seems your dep that deals with this doeant care...seems your management that makes millions..cares even less..
Your no responce is a slap in my face and your dont give a **** responce is even worse..maybe i must contact the news papers...and see if they will post this..seejng as u are ignoring me Or i must make a nice you tube video ...and post that
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Replies (53)Danone Sa's replyOfficial
29 Aug 2025, 09:20 Dear Herman Kriel,
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize that you feel your concerns have not been addressed and for the frustration this has caused you.
Please note that we did attempt to make contact with you telephonically on 26/08/2025 and also sent an email to the address listed on your profile. It seems that our communication may not have reached you. We kindly ask that you check both your inbox and your junk/spam folders, as sometimes our emails may land there.
To ensure you receive the information, we will be sending another email shortly with the relevant details regarding your case.
We truly value your feedback and take complaints of this nature very seriously. Your experience matters to us, and we are committed to resolving this issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Danone SA Consumer Care
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize that you feel your concerns have not been addressed and for the frustration this has caused you.
Please note that we did attempt to make contact with you telephonically on 26/08/2025 and also sent an email to the address listed on your profile. It seems that our communication may not have reached you. We kindly ask that you check both your inbox and your junk/spam folders, as sometimes our emails may land there.
To ensure you receive the information, we will be sending another email shortly with the relevant details regarding your case.
We truly value your feedback and take complaints of this nature very seriously. Your experience matters to us, and we are committed to resolving this issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Danone SA Consumer Care
Best regards,
Danone Sa's reply29 Aug 2025, 09:20
Official
Dear Herman Kriel,
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize that you feel your concerns have not been addressed and for the frustration this has caused you.
Please note that we did attempt to make contact with you telephonically on 26/08/2025 and also sent an email to the address listed on your profile. It seems that our communication may not have reached you. We kindly ask that you check both your inbox and your junk/spam folders, as sometimes our emails may land there.
To ensure you receive the information, we will be sending another email shortly with the relevant details regarding your case.
We truly value your feedback and take complaints of this nature very seriously. Your experience matters to us, and we are committed to resolving this issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Danone SA Consumer Care
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize that you feel your concerns have not been addressed and for the frustration this has caused you.
Please note that we did attempt to make contact with you telephonically on 26/08/2025 and also sent an email to the address listed on your profile. It seems that our communication may not have reached you. We kindly ask that you check both your inbox and your junk/spam folders, as sometimes our emails may land there.
To ensure you receive the information, we will be sending another email shortly with the relevant details regarding your case.
We truly value your feedback and take complaints of this nature very seriously. Your experience matters to us, and we are committed to resolving this issue as quickly as possible.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Danone SA Consumer Care
Best regards,