1 reviews | Active since Member
After placing an order with Daro Pets in Pretoria West for my small business, I was sent an invoice for payment which I did. Nearly 2 weeks later I enquired where my order was and was told that the sales person was on leave and would check where my order was. A few minutes later the driver arrived at my shop with 1 item, we are not far from Daro. I sent the order back as I had paid for more items. No communication as to I will only be sending 1 item what so ever. I was then told by the sales person that I would not be receiving orders from Daro in future as we are out of their delivery zone!!!! I am literally 10 min away!! I then asked to be contacted by the director, which the financial manager contacted me and was so rude and basically told me that I only ordered 4 items????????? They discriminate against smaller local businesses and only care about bigger outlets! I told him his customer service was ********** after which I was told he is going to close my account and refund me. If they do not care about smaller businesses we can go elsewhere, they are not the only pet product supplier in SA. I highly DO NOT recommend them. Zero customer service what so ever!!!! I had to give them 1 star as I cannot give them NONE!!!!!!!!!!!