Call Centre Calling Response

You never get through to the call centre, after holding on for more than a hour an half with the voice message stating you are calling number one the whole time. Being taken over by Home Connect, Home Connect call centre confirms I have to speak to Dash Fibre in order to get my refund back which is also still taking time too. Its frustrating & disappointed by the service by not getting answered by calling in call centre at Dash Fibre.