NR
Natasha R
Active since Mar 2018
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Late Arrival
The last couple of days, Bellville route at 17:00 have been arriving late where passengers have been waiting since 16:30. Not even a sorry or reason for the delays. This is not fair to all commutors relying on the busses.
0 replies
47 months ago
Vodacom Fibre Activation
Why does it take Vumatel so long to activate my fibre service with Vodacom, 4 days later and still not activated. Everytime the same thing, Vumatel hasnt respond to mail, then require proof of address. Very frustrating client.
0 replies
47 months ago
Fibre Activation
Calling in everyday to have my fibre connected, they dont call u back to give feedback why it is not being activated. This is the only service provider taking their time. Nothing is being done, day 7 still waiting. Very frustrating client.
268 replies
47 months ago
Disconnection of service
Good day I am furious and beyond angry with Home Connect. Month to month I experience every time the same problem resulting back to December 2021 payment which I was not informed in time that I had to make payment to Home Connect in stead of DashFibre. Without consulting me they disconnected my service on Friday 20/05/2022 when I arrived at home, I didn't have any wifi since. DashFibre web page all of a sudden does not exist anymore (how convenient) and the link I received from Home Connect to request a refund from DashFibre has reached its quota (how convenient). So this means I will never get my refunds back from DashFibre which was taken over by Home Connect. And Home Connect is making it my problem, where DashFibre should have informed Home Connect that these are the clients that already paid for December 2021. And why should I pay penalty fees if I have all my evidence to proof. I'm a very unhappy unsatisfied client.
134 replies
49 months ago
Unneccessary Fees
Im frustrated by the accounts department charging a person 3x R108 fees for unpaid debit orders where proof of payment has been mailed every month to them. When you mail them, they dont come back to you for feedback. I will be cancelling my service with them. Very disappointed client.
148 replies
53 months ago
Call Centre Calling Response
You never get through to the call centre, after holding on for more than a hour an half with the voice message stating you are calling number one the whole time. Being taken over by Home Connect, Home Connect call centre confirms I have to speak to Dash Fibre in order to get my refund back which is also still taking time too. Its frustrating & disappointed by the service by not getting answered by calling in call centre at Dash Fibre.
0 replies
98 months ago
Vodacom Call Centre Complaint
I'm very unsatified on recent Vodacom Call Centre Call received on 27/03/2018 from number ********** 444 time 15:49. The lady asked me about my wifi device and if I wanted to upgrade it. I advised her I cannot speak now, I'm at work. She asked me what time will be more convenient to call me back and I replied I don't know that I'm currently very busy. She confirmed that the call is being recorded and to confirm that we had the conversation, she asked me to confirm to her my date of birth. The next day I received SMS's that my contract has been upgraded. I contact the 082111 Vodacom Centre as on 28/03/2018 and spoke and communicated to Unathi at 09:50 about this upgrade, which I did not asked for at all. She could not pick up who the lady was that called me on 27/03/2018. She advised me that I needed to get an Affidavit from the police station stating I did not asked for the upgrade and forward documents to ********** which is not my fault at all. Firstly I did not ask to be upgraded and now I have to run around and get all sorts of documents to get contract cancelled. I want this contract cancelled with immediate effect otherwise I will have to take further steps and contact the Ombudsman. This is very upsetting to me and my husband was very furious of the matter.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (100%)