Extremely disappointed by poor service at Datcentre Hillcrest

I am horrified by the poor service delivery at Datcentre Hillcrest. I have been to Datcentre atleast 4 to 5 times in the last 3 months. Each time I go there, something breaks.

Here is the history:

I took the Suzuki Swift for a service and upon return, the hand break did not hold. I was asked to return the car for the Foreman to check. He said that the reason the hand break was not holding, it would be because there was “fresh oil” that I could forgive

They then ordered a spring for the indicator which did not stop indicating, the gentlemen who checked my car suggested that I leave the car with them for about two hours or so, not mentioning that I had been at Suzuki before 7 am that morning. Then Clinton who was the service agent spoke to them and the car was checked and returned to me within a few minutes. They said they would order the part as the car is under warranty. They were to call me back as soon as the part arrived at Suzuki.

A week went by, I then called (against my will) and spoke to Clinton who assured me that he would call me back. Another week went by and he didn’t call. Again, I called Suzuki (against my will) and Clinton said he did not call me back because the part hasn’t arrived yet. I was beyond frustrated

Another week went by and I called again and spoke to Nathan who is the foreman, his excuse was Clinton no longer works for Suzuki, honestly, he was there from the 8th to the 20th and now their best excuse was he is no longer employed there. I gave Nathan details and he assured me. That he would call me back, and yes you guessed right, he didn’t call me back. He said the part was not authorised. I let another week go by I called back and asked to speak to Baron who is the principal manager, and he was able to put me through to Sunil who is the manager and Sunil was able to get the part within 2 days.. So again I took the car back and he tested the indicator and it worked. The very next morning the back wipers were not working. So I emailed Theunus and asked why the wiper was not working, I let a week go by and followed up again. He then responded after two weeks and said that he has been off ill? Again I had to take he car back and they said that the spring had broken off and it was “replaced” under warranty

I am beyond frustrated by Suzuki. I then spoke to Sunil to request that they reimburse me for my petrol. His response was these things happen and the warranty does not cover fuel costs. I then went to speak to Baron (Principal manager) who said the cars are made in bulk and the warranty does not cover fuel. He reiterated that these things will happen.

My question is, how can I be back at Suzuki about 4-5 times in 3 months and their best excuse is that the warranty does not cover fuel!

So not only is Service pathetic and their service leaves much to be desired. I am horrified of the deliberate and inconsiderate service (actually lack of service) from Suzuki