PD
Phila D
Active since Dec 2016
14
Reviews
0
Industries
Reviews
14 reviews8 months ago
Gratitude to Thobekile Chiya Pinetown branch
This is my utmost gratitude to Thobekile Chiya , consultant at DOL, Zanele Mpungose, supervisor and Nhlakanipho Nhlapho at DOL Pinetown These three individuals happen to be one of the very few South Africans who take their responsibility and role seriously. They all went out of their way to help me with an UIF application. I actually left home and arrive in Pinetown at 5 am and waited until 7:30 when they opened. It is rear to find someone who is so passionate about their job! Well done DOL Pinetown, Zanele was more than willing to assist and had to send me back to information desk (which leaves much to be desired) where I had been the first customer for the day, she is for keeps. Thobekile was super informative and also willing to go out of their way to assist with my UIF application, Pinetown is truly blessed to have Thobekile as their consultant, I am humbled by their ability to show the spirit of Ubuntu Grateful client, I am proud to have used DOL Pinetown. Enkosi Kindly share this complement with Departments Of Labour KwaZulu Natal as well as Parliament Representative as I am truly touched by these three individuals and their willingness to help even though the information desk had turned me away Regards Mrs Phila Dlamini
0 replies
8 months ago
Gratitude to Charity Ngcobo Pinetown branch
This is my utmost gratitude to Charity Ngcobo , consultant at Pinetown branch She was willing to help with my UIF forms and happen to be one of the very few South Africans who take their responsibility and role seriously. She went out of her way to help me with an UIF application. I have recently been retrenched and some how found myself sobbing in from of Charity. She was cautious and gave me a hug, as a consolation and affection for her client. It is rear to find someone who is so passionate about their job! Well done FNB Pinetown, Charity was more than willing to assist and she is for keeps. Charity was super informative and also willing to go out of their way to assist with my UIF application, Pinetown is truly blessed to have Charity as their consultant, I am humbled by her ability to show the spirit of Ubuntu Grateful client, I am proud to have used FNB Pinetown. Enkosi Kindly share this complement with KZN Regional Office as well as the Zibu Nqala CEO, as I am truly touched by these her individual and willingness to help. Ngiyabonga Charity Regards Mrs Phila Dlamini
1 reply
10 months ago
Extremely disappointed by poor service at Datcentre Hillcrest
I am horrified by the poor service delivery at Datcentre Hillcrest. I have been to Datcentre atleast 4 to 5 times in the last 3 months. Each time I go there, something breaks. Here is the history: I took the Suzuki Swift for a service and upon return, the hand break did not hold. I was asked to return the car for the Foreman to check. He said that the reason the hand break was not holding, it would be because there was “fresh oil” that I could forgive They then ordered a spring for the indicator which did not stop indicating, the gentlemen who checked my car suggested that I leave the car with them for about two hours or so, not mentioning that I had been at Suzuki before 7 am that morning. Then Clinton who was the service agent spoke to them and the car was checked and returned to me within a few minutes. They said they would order the part as the car is under warranty. They were to call me back as soon as the part arrived at Suzuki. A week went by, I then called (against my will) and spoke to Clinton who assured me that he would call me back. Another week went by and he didn’t call. Again, I called Suzuki (against my will) and Clinton said he did not call me back because the part hasn’t arrived yet. I was beyond frustrated Another week went by and I called again and spoke to Nathan who is the foreman, his excuse was Clinton no longer works for Suzuki, honestly, he was there from the 8th to the 20th and now their best excuse was he is no longer employed there. I gave Nathan details and he assured me. That he would call me back, and yes you guessed right, he didn’t call me back. He said the part was not authorised. I let another week go by I called back and asked to speak to Baron who is the principal manager, and he was able to put me through to Sunil who is the manager and Sunil was able to get the part within 2 days.. So again I took the car back and he tested the indicator and it worked. The very next morning the back wipers were not working. So I emailed Theunus and asked why the wiper was not working, I let a week go by and followed up again. He then responded after two weeks and said that he has been off ill? Again I had to take he car back and they said that the spring had broken off and it was “replaced” under warranty I am beyond frustrated by Suzuki. I then spoke to Sunil to request that they reimburse me for my petrol. His response was these things happen and the warranty does not cover fuel costs. I then went to speak to Baron (Principal manager) who said the cars are made in bulk and the warranty does not cover fuel. He reiterated that these things will happen. My question is, how can I be back at Suzuki about 4-5 times in 3 months and their best excuse is that the warranty does not cover fuel! So not only is Service pathetic and their service leaves much to be desired. I am horrified of the deliberate and inconsiderate service (actually lack of service) from Suzuki
0 replies
11 months ago
HORRIFIC SERVICE FROM HIRSCH’s UMHLANGA BRANCH
I am horrified by the extremely POOR service I have experienced with the UMHLANGA branch. I bought my washing machine from them about 4 years ago. And in Dec 2024 my washing machine broke down apparent reason. They charged me R790 for the technician I contacted Hirsch’s UMhlanga branch and I was allocated a technician by the name of Mohammed on the 27th of Jan 2025 whom I had to contact multiple times for him to come in to “look” at the washing machine. He said he needed parts to “fix” the washing machine. I contacted Mohammed 4 times as the washing machine still had the same error, he eventually came to collect the washing machine for Hirsch’s to test why the error was not going away. I was then introduced to Prathna and Cole M who were responsible to fix the washing machine. I contacted Cole and Prathna 12 times and only on the 7th of May 2025 did I receive a call from Prathna and who apologised, confirmed that she had been on "sick" and the refund will be processed on Wed and will be in my account between 24 to 48 hours. To date I have not been refunded. I am horrified to say the least. Am just as shocked by the extremely poor service I have experienced from Hirch's Umhlanga Hirsch’s empty promises are beyond frustrating. Cole also included Nirmal Baldeo on the email trail. I just need my refund please Deeply disappointed customer
0 replies
11 months ago
Compliment for Mr Kwazi Mchunu Home Affairs Pavilion Durban
This is my utmost gratitude to Mr Kwazi Mchunu from Pavilion branch. Mr Kwazi Mchunu is one of the very few South African who take their responsibility and role seriously. He went out of his way to help me with a registering to get a booking with home affairs. However when that failed he was exceptional in ensuring that I got help as I had been to Pavilion multiple times. It is rear to find someone who is so passionate about their job! Well done DOHA Pavilion branch , Mr Kwazi Mchunu is for keeps. Home affairs in Pavilion is truly blessed to have Mr Kwazi Mchunu and he is one of a kind at Pavilion branch. I am humbled by his ability to show the spirit of ubuntu Grateful client, I am proud to have used this services of home affairs Pavilion. Enkosi Kindly share my compliment with his leadership as well as the Department of Home affairs, not just in KZN, would appreciate it your head of department in Parliament received my compliment. Truly grateful
0 replies
11 months ago
Grateful for EXCELLENT service from Zinhle Msomi Sizakala Pinetown branch
This is my utmost gratitude to Zinhle Msomi from Sizakala in Pinetown branch. Zinhle Msomi is one of the very few South African who take their responsibility and role seriously. she went out of her way to help me with a Westwood Insurance brokers agent (Leah Govender) who was extremely difficult to deal with It is rear to find someone who is so passionate about their job! Well done Pinetown Sizakala, Zinhle Msomi is for keeps. Sizakala Pinetown is truly blessed to have Zinhle Msomi and she is one of a kind at Sizakala in Pinetownl, I am humbled by her ability to show the spirit of Ubuntu Grateful client, I am proud to have used this services of Sizakala Pinetown yet again. Enkosi Kindly share my compliment with her leadership as well as the Department, not just in KZN, would appreciate it your head of department in Parliament received my compliment. Truly grateful
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15 months ago
Grateful for EXCELLENT service from P Ndlovu
This is my utmost gratitude to Ms P Ndlovu, hostess from King Shaka international airport. Ms P Ndlovu is one of the very few South African who take their responsibility and role seriously. she went out of her way to help me with a check in into the flight as we had mistaken the flight times It is rear to find someone who is so passionate about their job! Well done Flysafair, Ms P Ndlovu is for keeps. Flysafair is truly blessed to have Ms Ndlovu and she is one of a kind at King Shaka international, I am humbled by her ability to show the spirit of Ubuntu Grateful client, I am proud to have used this services of Flysafair yet again. Enkosi Regards Mrs Phila Dlamini
0 replies
18 months ago
This is my utmost gratitude to Basil Nonkala, manager at Nike Springfield. Basil is one of the very few South African who take their responsibility and role seriously. Basil went out of his way to help me with an exchange for my son's takkies. It is rea
This is my utmost gratitude to Basil Nonkala, manager at Nike Springfield.
0 replies
36 months ago
ANOTHER FALSE ADVERTISING AND SHOCKING SERVICE FROM NETFLORIST
Netflorist advertised Luscious pink rose blossom for Jhb, PTA, CT & Dbn. I placed an order and received an error message stating offer excludes Durban. I queued this with Lerato Chauke and attached their advert which shows that the offer is valid in Durban. Lerato then sent a screenshot stating “out of stock” which is sensible but here is the best part. Upon questioning why they did not stipulate “while stock lasts” she then changes her tune and states “the area is not serviced as it is an outlying area” you gotta be kidding. When did highway area in Durban become an outlying area? Then she changes her tune again. Our office uses a supplier who does not service the area! AHA! Got yah! I had placed an order and had it delivered in the same area. Lerato then runs to T&C which in her wisdom implies “while stock last, we do not service the area, the supplier does not service the product” This is pathetic to say the least. Netflorist has a gift of spoiling the most precious moments. This is nothing short of FALSE ADVERTISING! I expect Netflorist to honor their advert, but hey, Lerato felt that their FALSE AND MISLEADING ADVERT and her different reasons why they cannot order the order was not classified as an escalation by Netflorist and refused to transfer me to the manager! ANOTHER SHOCKING SERVICE BY NETFLORIST!
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69 months ago
SHOCKING SERVICE AT DEBONAIRS WESTVILLE
I am horrified by the poor service delivery at Debonairs pizza in Westville Mall. I placed an online order on Thursday around 17:00 for delivery at 18:15 order ref: 4188243, Order placed and paid for online from Westville store 0312668853. They did not deliver. I then Called the store and got through to a call centre, they transferred the call to the store, they kept me on hold for sometime and went on voicemail. Tried again to call them! Delivery to home address - included on driver noted an alternative name and number I went into the store on Monday and the cashier refunded the order but not the delivery fee without any explanation of their service failure. I asked to speak to a manager and Josh was not available. He then called me and claimed that the driver came and I was conveniently not at home! The driver then left and they threw the pizza away? How convenient. I asked why the driver did not come in? No response. Why did the driver not use the intercom? No response. I asked for the owner’s details and he could not provide details but confirmed that the owner Jordache David would call me and he did. He could not answer why his driver did not use the intercom however his driver is no longer allowed to come into the property where the owner does not answer. He says we were not at home which I could prove I was in the house at the time but the driver spoke to my neighbor who is atleast 30 meters away from my property. I sent David a screenshot where my neighbor confirmed that they (husband and wife) did not see or speak to the driver. The driver also spoke to my neighbor across the road, 50 meters away from the house and this “neighbor” saw. This was to-ing and fro-ing with Jordache. What I found unacceptable is the level of failure to take accountability for the service failure and insisted that the driver did not have any reason not to deliver. He also mentioned that the driver did not see the intercom? They could not see the intercom in the property but could see Neighbour’s 30-50 meters away! Then in Jordache’s attenot to show that I could not have been at home, he sent me all call volumes with customer names and numbers where they tried to contact me on a number that I had clearly stated on my order to contact on *** number as I am having network issues with MTN. There is e-mail proof to this effect. So not only does Service pathetic but your personal information is not protected. I am horrified of deliberate
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Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (57.142857142857146%)