Pathetic service - Dave Sheer Gunshop Cape Town

Bought Nduna Sable Deluxe Dome Tent first week of August at their new Groot Phesantekraal branch in Cape Town. When I went camping found the bag was not sealed as other brands such as Tentco and Cammor are. There were no pegs and other accessories that normally come with any tent. The poles were all the same in other words being a dome tent you have the star in the centre and all other poles connect to this of the four sides. The poles I received were all with the star no side poles. Further the tent was not folded as as new tent that comes from the supplier in other words it was either used or opened. I returned to the store the salesmen could not explain how this happened. I asked him for another new one. He returned with another bag. When checked the same problem. It was not sealed with the cable tie no pegs bee-wax and tent not folded as new from the factory. Looked like a return. The poles also not matched accordingly. I asked for another bag and poles. He and another salesmen brought out another bag with three poles sets. So now we had tent bags but five poles sets. When asked where the other two tent bags were they said the customers took the tents by forgot the poles. I can understand if one forgot but two.. that’s highly unlikely. Anyway the manager arrived and Inexplainef my problems to him. He immediately called he supplier who he told me promised to courier a new sealed tent. He promised as soon as it arrived the salesman will phone me and I could exchange the tents. He gave me the tent I had at a reduced price but again promised that when the tent arrives I can exchange the tent. I was in continuous contact with the salesman during August but nothing had arrived until end August. Got this message on 18 September after sending a WhatsApp .. “Good morning, probably getting it this weekend as the truck only arrives around Friday or Saturday morning but as of yet we have no tent in store Mr.A” that was the last I heard from the store. A week later sent a WhatsApp saying it was a week later after the supposedly truck delivery .. so can I can come collect the new tent? … up until today Thursday thirty October no response from Dave Sheer Guns ..