Indifferent Customer Service

<p>I called Davenports to ask for spare parts for my heater. The lady I spoke to at reception told me that the parts are available. I made the effort to drive all the way there, only to be told that the parts are still being shipped over the next day and that she would call me if I left my number. The next day came, no answer. I decided to wait patiently. After a whole week of receiving no call, I decided to follow up. She told that the parts were in the store and I can come and collect them. Upon arriving for the second time, I am told by a different servicemen that the parts are not available and that they are very hard to find. He is sorry, but Davenports cannot help me. He wanted to know who had helped me, I pointed out the lady. She offered no apology, not an ounce of remorse whatsoever. She just simply shrugged and said, "my bad."  I was so shocked that not only had Davenports wasted all my time, but the way they did not even care that they had wasted my time. This is by far the most unsatisfactory customer experience I have ever had. I am complaining on Hello Peter because I don't believe that complaining to Davenports will make any difference. Simpy because they are indifferent. I am never going there again, come hell or high water!</p>