POOR SERVICE PROVIDER

since i got this SIM every single month we go days without internet connection there is no way to contact this company , whatsapp messages and emails sent and still we do not receive any responses , i rely on this data for work purposes i am now buying prepaid airtime and converting into data , this is ridiculous when i contacted Telkom who advised the SIM was reported for ***** and is not RICA'd on my name , there is no direct form of communication with this company, monthly debit orders go off yet we cannot access a full month of internet .