SN
Stephanie N
Active since Jul 2020
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Nompumello Mazibu
i am writing so express my disappointment and POOR service i received consultant from a Tyme bank 'consultant 'Nompumello Mazibu '' , yesterday i encountered an issue whereby i used a capitec ATM that did not dispense the money yet my account was deducted . i called Tyme bank for assistance and failed the verification due to being frantic and shaken , the consultant refused to do any further verification checks and advised there was nothing she could do to help me, she went on to further advise that i can ONLY be assisted 24 hours later ......which is not correct as i called in again and a consultant by the name of ''Thulsasizwe'' assisted with me with NO verification questions - my question is how did Thulsasizwe assist me with no checks and yet Nompumello refused to assist me ? what is Nompumello being paid to do ? make a customer more frantic? please can this looked into as this can be quite frustrating when a person can be in a state of shock, no customer should go through the same experience
56 replies
19 months ago
IncorrectProduct
I Would like to lay a complaint against PNP Conubia we purchased mutton pies to my suprise when we got home it was steak and kidney pies , note we do not consume steak the label clearly mentions mutton pies .
53 replies
20 months ago
OLD MUTUAL INVEST POLICY , PATHETHIC SERVICE
This is my second complaint for Old Mutual iv taken a investment policy and waited 3 months for a widrawal to be paid out , upon the 1st withdrawal i was required to complete docs which i had to do three more times before the withdrawal was processed , there after each time i request a withdrawal i am required to complete the same documents which i was advised it was once off ! EACH TIME I MADE A REQUEST I AM REQUIRED TO COMPLETE THE SAME DOCUMENTS I DONT THINK COMPANY HAS ANY REASON BEHIND THIS REQUEST RATHER THAN THE DEPARTMENT NOT KNOWING THE PROCEDURES . PLEASE ENSURE THIS POLICY CANCELLED AND AVAILABLE FUNDS IS PAID INTO MY ACCOUNT SUPP**** I ALREADY COMPLETED THE CANCELLATION DOCUMENT
53 replies
21 months ago
SABC TV Licence-*******S
i have paid my account twice this year last week i paid R315 prior R315 i paid R200+ Today i am still receiving SMS's to pay R315 for licence , why? my account was never in arrears yet interest was added which is cleared .how many times in one year do i have to pay ? why do i still get these incorrect SMS's?
0 replies
21 months ago
Unhappy Customer
Ordered spicy rice and strips and only got dry rice and 3 broken peices of chicken with no sauce , complained via facebook ( pictures supp****) and received a notifcation to my suprise received 1 x miss call and the ticket was closed , i rep**** and advised them to call me back at 16:30 and the ticket was closed
56 replies
21 months ago
Old Mutual Invest -POLICY UNABLE TO WITHDRAW
after numerous emails since May 2024 and multiple documents submitted OLD MUTUAL is still unable to me any withdrawals , i have a Old Mutual Investment Policy and requestd a withdrawal, to my suprise i was asked to complete multiple documents which i did , however i have gotten no feedback only SMS's coming through advising i need to submit documents , what documents? all emails are being ignored !!!!! my advise if you want to save rather go with the bank ,if u have emergency u are being ignored and cannot withdraw funds .
58 replies
28 months ago
POOR SERVICE PROVIDER
since i got this SIM every single month we go days without internet connection there is no way to contact this company , whatsapp messages and emails sent and still we do not receive any responses , i rely on this data for work purposes i am now buying prepaid airtime and converting into data , this is ridiculous when i contacted Telkom who advised the SIM was reported for ***** and is not RICA'd on my name , there is no direct form of communication with this company, monthly debit orders go off yet we cannot access a full month of internet .
0 replies
42 months ago
Vodacom incorrect statements
Pathetic service I recently took a contract in July for R299 Vodacom has been debiting since then All proof is available on my bank statements To my surprise I now receive statements that I am in arrears , I am now also listed as a bad payer due to their incorrect statements. I called Vodacom customer care and they are unable to assist me yet my bank statements shows vodacom has been deducting my account. VODACOM NEEDS TO FIX THIS BEFORE FURTHER ACTION IS TAKEN
266 replies
59 months ago
incompetent service provider
i have had the worse experience with Telkom since April 2020 , since my purchase my device has been in repairs for 4 times already since it reached the warranty period , whereby i had no option but to pay off the device and do an early upgrade. with that been done i made payment on the 4th May 2021 , i then get an invoice in June 2021 to pay for a device obligation which i already done . contacted Telkom spoke to 3 different agents since the beginning of June 2021 sent the same proof of payment to each agent and sent numerous follow ups and not even a single reply , no one at Telkom is able to assist with a refund me or credit my Telkom account , i must still make a second device obligation fee during this hard times where we all are trying to save or make ends meet...Telkom service is incompetent , i do not recommend anyone to deal with such an incompetent service provider
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)