Difficult to Contact and No Feedback

I have submitted a claim with DC Credit Protect, and they have been very helpful at the start. The claim was supposed to be finalised before my debt review debit order went off, but that has now already happened and Im still not sure if the claim is approved or rejected. I have sent mails to the claims department since last week Tuesday with no answer, I have tried to call on various occasions, but after 3 minutes in the queue my call is ended.

I urgently need to know whether my claim is approved or if anything is required for it to be paid out etc.