MW
Marko W
Active since Dec 2015
9
Reviews
0
Industries
Reviews
9 reviews18 months ago
Difficult to Contact and No Feedback
I have submitted a claim with DC Credit Protect, and they have been very helpful at the start. The claim was supposed to be finalised before my debt review debit order went off, but that has now already happened and Im still not sure if the claim is approved or rejected. I have sent mails to the claims department since last week Tuesday with no answer, I have tried to call on various occasions, but after 3 minutes in the queue my call is ended. I urgently need to know whether my claim is approved or if anything is required for it to be paid out etc.
106 replies
40 months ago
Vodacom Online Deal Headache
I had the misfortune to take advantage of the Black Friday uncapped wifi internet with a router for R299-99. After I waited 3 weeks for delivery, neither the SIM nor the device worked. I went to the Tygervalley Vodacom shop and was informed the SIM is faulty. We did a SIM swop to no avail. They escalated the matter to Technical - without a reference number. That was on 21 Dec 2022. Since then I am unable to follow up, as I am constantly directed to the AI bots which doesn't understand that it is a data SIM card, I cannot receive notifications thereon. The whole process is frustrating, and one feels helpless. To make matters worse, I have been billed pro-rata for a service that I am unable to use. At this point I would rather cancel the order if it would spare me more interaction with Vodacom. If a human (and not a bot) can contact me from Vodacom, please do so ASAP on 0766817259!
264 replies
63 months ago
FNB Full of Empty Promises
I am banking with FNB, and was offered a consolidation loan from Nedbank. However, my working hours makes it difficult to obtain the documents required. FNB provides absolutely no support in the obtaining of bank statements newer than 14 days. My personal banker is not even answering my queries, but I know that he will not be able to help. The only ATM to my knowledge close to me, the Hillcrest branch, is not only located IN a branch (and closes at 15:30) but is now also being renovated. For the most innovative bank in Africa, they sure are rigid and unhelpful, especially since I'm on a supposedly top-notch plan with my own private banker (which seems incapable of doing anything of import). I want to re-iterate that my experience with the FNB staff is exemplary, and they are extremely helpful. However, both of us are incapacitated by an incompetent system full of empty promises.
56 replies
65 months ago
Pathetic UIF Service
Submitted my claim in June, it is still 'Sent to Assessor. Calls dropped, unhelpful staff, u-filing pathetic, complaints emails ignored. This is a disgrace - I will make lay a charge of theft against the UIF for my contributions, as they seem unwilling to pay out.
0 replies
115 months ago
Premier Banking Service
<p>I have been logging a query with my 'premier'bankers since Friday 4 November 2016, and although their promises are to answer within 48 hours, they never do. I lodged another querie, and heard nothing within 48 hours, but no anwer<br /><br />FNB is big media talk, but none of their promises realise - I wish I never moved to them.</p>
56 replies
118 months ago
Incompetence
<p>Standard bank phones me religiously every month, and threatens me with legal action, as well as harassing my next of kin for an overdue account - for which I made an arrangement in March already.</p> <p>Worst part, they send me a please call me, and then disconnects when I phone them.</p> <p> </p> <p>To move away from them was the best decision ever, unfortunately I still have debt. I can't wait for the day when I am done with this incompetence</p>
106 replies
122 months ago
Vodacom screwing me over
After numerous attempts to change my bank details, and significant financial loss as a result, Vodacom locked my account even while their online statement shows amount outstanding as zero. Phoning them, they in essence said that the online statement is useless, and not a true reflection.<br> <br> Very, very bad service, and I would make an effort to leave the company as a client ASAP
75 replies
123 months ago
FNB not as innovative as advertised
For a bank that prides itself on innovation and ease of use, FNB is disappointing. I have applied numerous times to switch debit orders since I moved to FNB in Jan, and was met with little assistance or communication. Once again I am liable for penalties and interest because my old account still has debit orders going off. What was supposed to be an easy and beneficial process, has become a nightmare that does not seem to end.<br> <br> I would NOT recommend moving to FNB.
75 replies
126 months ago
Vodacom Technical Support
For the last two months, I receive calls from the same two number, but each time it is a different person. I believe this is some variation of crossed lines. I phoned vodacom to do a call block or sort it out, but they informed me that I need to 'download an app'(I have an iPhone)<br> <br> This is not going to solve the problem, as every time the call is blocked, my phone is essentially 'busy'- the problem needs to be investigated and resolved by Vodacom. Numerous calls to the call centre had the same result.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
4 (44.44444444444444%)
1 Star
5 (55.55555555555556%)