Bad Customer Service

I am not sure what went wrong at DC3 Distribution - but this is the worst service I have ever experienced from them. A backlight keyboard for my Dell Laptop Vostro 3700 was ordered with them - 12 April 2021 - with an estimate 4 to 5 week for delivery. On the 25th May (6 weeks after order) I made an email enquiry to two people - Ricardo Moreira - same guy that placed the order and JP Marais. No response whatsoever. On the 01st June I made another email enquiry - one week after the previous enquiry - again to both of them. No response again. On the 07th June JP Marais eventually decided to respond - only to inform me that the keyboard is expected to arrive later this week. Needless to say I cancelled the order and will source the unit through a different supplier. This kind of service is not acceptable to in today's business world - and I have bought all my personal computer equipment through them for quite some time. What happened to keeping a customer informed on the status of his order when enquiries are made?? And definitely not only 2 weeks later after initial enquiry.

DC3 pull up your socks - you guys have always been great with customer service - but it has gone for a ball of ............

Not happy at all - and I have lost faith in you.

Regards Pieter du Toit