Shock horror customer service

Starting this off by saying absolutely LOVE the pastries ❤️ you can never go wrong with a pastry from De Baba's! Unfortunately the same can't be said about their savoury offerings. I ordered their cheese burger with their panko crumbed chicken breast as I'm a non-beef eater. The Brioche bun was soggy because of the amount of relish on the burger bun. The chicken tasted old/stale - almost like minced meat style chicken. the chef came out and confirmed that there were delays in their pass service and hence when the food sits before being served, it gets soggy. She insisted that the chicken was the supplier's problem and that there was no fault of their kitchen's. I had ordered a takeaway burger for my brother however after tasting how bad the chicken was, I asked that they allow me to pay for one burger and cancel the other due to poor quality however I was forced by their staff to make payment of all items. Yes, I did try the burger that I ordered and after finding that it was of poor quality, I reported it. No accountability taken whatsoever as a service provider and poor customer skills by staff.