De jagers not good client service

I found a jacket that i really liked.I took the time to phone a few branches and found 1 in my size in George at the branch in Hibernia street.I asked the lady to keep it out for me she really went the extra mile and told me she can move it to the branch of my choice.In this case being De jagers Hartenbos.After a few days I phoned Hartenbos branch and they said it was not marked they sold it .I think this is a very bad experience ,as a regular client I will not shop their anymore as this type of client service is poor.