Terrible service

I took my bespoke wedding gown to De La Vida Bridal Couture for slight alterations. (I needed my zip to be fixed as it was puckering up the fabric.). They assured me they could fix it. I left my gown in their hands with all confidence in their abilities. Was I wrong! Day after day they made promises and every time I returned for my fitting the dress had the same issue. Eventually, they returned the dress unfixed. They blamed the original designer of the dress and even complained about the amount of hours they had spent working on it! They had no solution, and last minute proposed to create a whole new skirt for the dress (with my wedding 3 days away...). I had already paid in the beginning so when I asked for a refund (as the job was not at all done) they refused and eventually stopped responding to my emails. They were very quick and friendly when I approached them as a new client, but very quick to close the door on my complaints when they didn't deliver. Absolutely no attempt to openly communicate and resolve the issue. So much for "Couture". There was nothing pleasant about my experience. I might as well have gone to any simple bridal shop. What a waste of time and money!