Disgusting Service

When you buying the property everything is smooth sailing but a refund (of 20k) after selling your house takes forever. If I could give negative stars I would.

You don't get to speak to the Trustees of the group after selling your house, the highest form of communication you get is from the portfolio manager who is extremely inefficient in delivering adequate information regarding a refund from the De Lucia group.

Uneccessary back and forth communication could be avoided if Tracy Van Dyk (portfolio manager) and Melissa Uekermann get proper and relevant information from Trustees and communicate it properly instead of have a customer try and decifer information on their own. Absolutely embarrassing for an established company. People working for De Lucia clearly need more training on communication. Please organize an interpersonal skills class or workshop for your employees.