Highlights gone wrong

Simple highlights gone wrong. What an awful and disappointing experience. No strategic management, expect to waste at least over 4hours and a further 45min. With the hope you will come out looking to exactly what you asked for. You being respectful, yet taken for granted, it’s all about attending to everyone with the easy requests and you waiting longer. I did not receive the highlights I wanted instead was said sorry we will do this again, and we wait again. There is no courtesy to clients. Very disappointing when business brought via all your family members.