Non Refund/ Non Returnable

Good day, To Whom it May Concern. Went in to De’Mala hair salon in Mount Edgecombe, Durban on 24th September for hair colour. Upon waiting for the colour to take on my hair – the salon almost became a call centre where I was told about all the skin care products and hair products in the store. Told the lady that I was not interested – she then said its ok but I’ll leave all the products here in front of you… almost wishing I would change my mind. She then said that I had to buy a shampoo and conditioner from them as my hair was really damaged – so I asked how much it was and she said that they were R250 for both. Carried on with the treatment – I said I was thinking about growing my hair then the hair grower oil came out – she was really trying to sell their products. Got to the till to pay and she reminded me about the shampoo and conditioner so I took it – felt very pressured at this point. My bill came to R1710. Asked them for a print out as I was rushing and abit baffled about that total amount. Got home to realise that I have this Shampoo and Conditioner at home – and checked the receipt, they charged me R255 each – which I was not told when I queried the price, maybe the word both for her meant each…? I don’t know! I called this morning which is less than 24 hours since I left the salon and was told that it is company policy that they cannot return or refund the products. The money isn’t the issue – I will not be using these products. So I called the manager of their main branch in Phoenix, Durban and she told me that she will contact her boss and get back to me, she didn’t! Instead, she got the stylist that did my hair to call me and let me know that they will NOT be refunding me. I haven’t opened these products, I have not used these products and as mentioned before its less than 24 hours that I contacted the store. They did not mention to me verbally that there are no refunds or returns – I did not notice any signs up in the salon either. As a consumer I have rights and I believe that if the products have been untouched and returned within an acceptable time frame then the consumer is entitled to a full refund. Please could I have your kind assistance. Thank you so much. Kind regards, Resane Bhagalu