RJ
Resane J
Active since Mar 2018
2
Reviews
0
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Reviews
2 reviews80 months ago
Non Refund/ Non Returnable
Good day, To Whom it May Concern. Went in to De’Mala hair salon in Mount Edgecombe, Durban on 24th September for hair colour. Upon waiting for the colour to take on my hair – the salon almost became a call centre where I was told about all the skin care products and hair products in the store. Told the lady that I was not interested – she then said its ok but I’ll leave all the products here in front of you… almost wishing I would change my mind. She then said that I had to buy a shampoo and conditioner from them as my hair was really damaged – so I asked how much it was and she said that they were R250 for both. Carried on with the treatment – I said I was thinking about growing my hair then the hair grower oil came out – she was really trying to sell their products. Got to the till to pay and she reminded me about the shampoo and conditioner so I took it – felt very pressured at this point. My bill came to R1710. Asked them for a print out as I was rushing and abit baffled about that total amount. Got home to realise that I have this Shampoo and Conditioner at home – and checked the receipt, they charged me R255 each – which I was not told when I queried the price, maybe the word both for her meant each…? I don’t know! I called this morning which is less than 24 hours since I left the salon and was told that it is company policy that they cannot return or refund the products. The money isn’t the issue – I will not be using these products. So I called the manager of their main branch in Phoenix, Durban and she told me that she will contact her boss and get back to me, she didn’t! Instead, she got the stylist that did my hair to call me and let me know that they will NOT be refunding me. I haven’t opened these products, I have not used these products and as mentioned before its less than 24 hours that I contacted the store. They did not mention to me verbally that there are no refunds or returns – I did not notice any signs up in the salon either. As a consumer I have rights and I believe that if the products have been untouched and returned within an acceptable time frame then the consumer is entitled to a full refund. Please could I have your kind assistance. Thank you so much. Kind regards, Resane Bhagalu
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99 months ago
Absolutely Pathetic Service and a Bunch of Liars
I had thee most pathetic service from Say It Creative. On 02/02/2018 I selected the products I wanted and made payment the same day. I was told the designer will be in contact with me to confirm my order. A few days later no one contacted me as this was meant to be one of the Valentines gifts for my partner, I was getting abit worried so I called and Charne told me that the designer will email me the puzzle to check if i was happy with it. Another 2 days later - no response. I emailed, no reply. Called again and was told that the designer will definitely email me... she didnt! On 12/02/2018 I get an email asking me to confirm the names on the vouchers and puzzle which I had already sent through on 02/02/2018. I was highly annoyed as it was 2 days before Valentines Day and they still didnt get the order right. After 12pm on 13/02/2018 I received the parcel and when I started to put the puzzle together, there were pieces missing!!! I only received 98 pieces for a 125 piece puzzle and I was told that Happy Valentines Day would be written on the puzzle but it wasnt! I was highly annoyed so I called the company and asked why this was - nobody had answers for me. Was told that the manager would call me back which she didnt, I called back at 4pm and she said that there was nothing she could do and she would send a new puzzle to me on 15/02/2018. On 16/02/2018 I still did not receive the puzzle so I called and spoke to Charne again and she guaranteed me that i will receive the puzzle the following Tuesday which did not happen either! I requested my money back which I received on 28/02/2018. Absolutely appalling service, I was not kept in the loop about the order, extremely unprofessional and a bunch of liars if you ask me. I will NEVER be supporting this company or recommending them to anybody!!
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1 Star
2 (100%)