Rude staff who cant even answer the phone professionally

I just called De Vos Attorneys to speak to them regarding a debit order that i wanted to arrange, the woman who answered was so rude . She answered the phone saying hello, not even announcing the company name, when i asked if this is the attorneys she said yes, i told her how unprofessional it was to answer the phone like that , i asked for customer care she said that they don't have one what do i want to do, i explained that i wanted to speak to someone regarding an account that i have , she was so short and so rude i told her im not explaining everything to her i just wanted to speak to someone who deals with outstanding accounts.............she turns around and in such a ****y arrogant manner says well firstly its good manners to introduce yourself ...................i swore at her an told her to go to hell,....... she should start with learning how to answer the phone and learn how to talk to clients before she gets all ****y and rude and condescending especially since this is an attorneys company i expect someone to answer and be more professional than to say hello....... rude woman what a bad walking advert for that company