ONCE A SALE IS MADE, THE COSTUMER SERVICE ENDS RIGHT THERE AT DE WIT MOTORS

I bought my vehicle in March 2018, this to me being my dream car and received what I really think was a good deal. However, on receipt I noticed a few things I was concerned about and brought this to the attention of Lehan and Niel. I received assistance on some of my requests and at some point had ignored service I considered inadequate because Lehan would attempt to redeem the service with some good gestures.

However, the spare key is now a real issue for me. In April 2018 already I was told that the key has been ordered but to date, I have not received my spare key. I have made numerous efforts to get the key, in January 2019 I made another reminder and was told the keys are being programmed. In May 2019 on one of the follow-ups, I was told they have the keys and they must be programmed and I will be told when to go to the nearest merc. End of May and June 2019 I was now not getting a response at all even though my messages were being read.

My son has now misplaced my keys and I have informed Lehan that I am losing money getting myself to work, it's costing me R300 per day since Wednesday to get to work and I am now sitting with a bill of R1500 while waiting for my key.

I have expressed this to Lehan and told him of the urgency and how unacceptable it is to wait for spare keys for over a year, I also informed him that I am tired of the empty promises, he has apologised and made another promise stating that I will receive my keys latest today. Needless to say, again this is an empty promise as today has come and gone and again I must use R300 to go and come to work tomorrow again.

It is now at a point where I think I should maybe invoice De Wits for every day I have had to pay until the day I finally receive my key.

As clients, we still must be taken care of once the salesman has made a sale, I will be trading in my vehicle in March 2020 but will not be going back to De Wit Motors .