DW
De Wit Motors
Unclaimed Business
DW
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCT
Corlieus T
1 reviews | Active since Jan 2020
28 Aug 2020, 21:35
Broken part scam!
Took my B200 in for a service. It came back and a week or so later had an oil leak. I took it back to them and they told me the air intake pipe was cracked. And it would cost R6000 to replace. I then took it to an ex Mercedes mechanic and he told me there where no cracks but he replaced the gasket on te compressor and the leak stopped. Only costing me R350. De Wits is a bunch of cheats!
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Corlieus T
1 reviews | Active since Jan 2020
28 Aug 2020, 21:35
Broken part scam!
Took my B200 in for a service. It came back and a week or so later had an oil leak. I took it back to them and they told me the air intake pipe was cracked. And it would cost R6000 to replace. I then took it to an ex Mercedes mechanic and he told me there where no cracks but he replaced the gasket on te compressor and the leak stopped. Only costing me R350. De Wits is a bunch of cheats!
0
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Mpumelelo M
1 reviews | Active since Jan 2020
1 Oct 2019, 16:04
ONCE A SALE IS MADE, THE COSTUMER SERVICE ENDS RIGHT THERE AT DE WIT MOTORS
I bought my vehicle in March 2018, this to me being my dream car and received what I really think was a good deal. However, on receipt I noticed a few things I was concerned about and brought this to the attention of Lehan and Niel. I received assistance on some of my requests and at some point had ignored service I considered inadequate because Lehan would attempt to redeem the service with some good gestures. However, the spare key is now a real issue for me. In April 2018 already I was told that the key has been ordered but to date, I have not received my spare key. I have made numerous efforts to get the key, in January 2019 I made another reminder and was told the keys are being programmed. In May 2019 on one of the follow-ups, I was told they have the keys and they must be programmed and I will be told when to go to the nearest merc. End of May and June 2019 I was now not getting a response at all even though my messages were being read. My son has now misplaced my keys and I have informed Lehan that I am losing money getting myself to work, it's costing me R300 per day since Wednesday to get to work and I am now sitting with a bill of R1500 while waiting for my key. I have expressed this to Lehan and told him of the urgency and how unacceptable it is to wait for spare keys for over a year, I also informed him that I am tired of the empty promises, he has apologised and made another promise stating that I will receive my keys latest today. Needless to say, again this is an empty promise as today has come and gone and again I must use R300 to go and come to work tomorrow again. It is now at a point where I think I should maybe invoice De Wits for every day I have had to pay until the day I finally receive my key. As clients, we still must be taken care of once the salesman has made a sale, I will be trading in my vehicle in March 2020 but will not be going back to De Wit Motors .
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Mpumelelo M
1 reviews | Active since Jan 2020
1 Oct 2019, 16:04
ONCE A SALE IS MADE, THE COSTUMER SERVICE ENDS RIGHT THERE AT DE WIT MOTORS
I bought my vehicle in March 2018, this to me being my dream car and received what I really think was a good deal. However, on receipt I noticed a few things I was concerned about and brought this to the attention of Lehan and Niel. I received assistance on some of my requests and at some point had ignored service I considered inadequate because Lehan would attempt to redeem the service with some good gestures. However, the spare key is now a real issue for me. In April 2018 already I was told that the key has been ordered but to date, I have not received my spare key. I have made numerous efforts to get the key, in January 2019 I made another reminder and was told the keys are being programmed. In May 2019 on one of the follow-ups, I was told they have the keys and they must be programmed and I will be told when to go to the nearest merc. End of May and June 2019 I was now not getting a response at all even though my messages were being read. My son has now misplaced my keys and I have informed Lehan that I am losing money getting myself to work, it's costing me R300 per day since Wednesday to get to work and I am now sitting with a bill of R1500 while waiting for my key. I have expressed this to Lehan and told him of the urgency and how unacceptable it is to wait for spare keys for over a year, I also informed him that I am tired of the empty promises, he has apologised and made another promise stating that I will receive my keys latest today. Needless to say, again this is an empty promise as today has come and gone and again I must use R300 to go and come to work tomorrow again. It is now at a point where I think I should maybe invoice De Wits for every day I have had to pay until the day I finally receive my key. As clients, we still must be taken care of once the salesman has made a sale, I will be trading in my vehicle in March 2020 but will not be going back to De Wit Motors .
0
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Lyzette B
1 reviews | Active since Jan 2020
28 Jun 2017, 16:22
Great service
<p>I bought a Hyundai H1 in Johannesburg. On my arrival home I found that there were some issues I was not happy with. Johannesburg told me to take it to the closest garage to me which was De Wit Motors in Ermelo.</p> <p>They checked the vehicle and fou d the problem. They took in uoon themselves to contact the previous garage that worked on my vehicle and to sort out everything for me.</p> <p>They even offered me a vehicle to get by while they were busy with the matter and further than that allowed me to collect my vehicle on a Sunday afternoon when it was convenient for me.</p> <p> </p> <p>Thank you De Wit Motors in particular Llewellyn, Natasha and Bongane for making me believe in customer service again.</p>
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Lyzette B
1 reviews | Active since Jan 2020
28 Jun 2017, 16:22
Great service
<p>I bought a Hyundai H1 in Johannesburg. On my arrival home I found that there were some issues I was not happy with. Johannesburg told me to take it to the closest garage to me which was De Wit Motors in Ermelo.</p> <p>They checked the vehicle and fou d the problem. They took in uoon themselves to contact the previous garage that worked on my vehicle and to sort out everything for me.</p> <p>They even offered me a vehicle to get by while they were busy with the matter and further than that allowed me to collect my vehicle on a Sunday afternoon when it was convenient for me.</p> <p> </p> <p>Thank you De Wit Motors in particular Llewellyn, Natasha and Bongane for making me believe in customer service again.</p>
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Nosipho S
1 reviews | Active since Jan 2020
25 Feb 2015, 11:23
Poor Service and Lack of Communication
Im so angry and disgusted by the service at the De Wit Motors garage in Ermalo. I took in my car (Jeep Grand Cherokee) for a 120000km service and I drove all the way from swaziland for this. When I arrived at the garage they told me that they cant accept my car because it was booked in for 140000km service and I told them that this was an error on their part so eventually they agreed to take it. A few hours later they called to tell me that the car was done and the bill was a ridiculous R8000! I was so pissed because from my knowledge they are supposed to call me and keep me updated on the work thats being done on my car and how much it will cost and I am the one who's supposed to give them the go ahead but no one bothered to call me! By that time the banks were closed and I didnt have the money so i had to borrow the money from a friend. This was such an embarrassment and an inconvenience. I don't know if this was a racial issue or they treat all their clients this way but I highly doubt that. Does Jeep SA approve of this behaviour and the way their customers are treated because this is supposedly a certified garage.
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Nosipho S
1 reviews | Active since Jan 2020
25 Feb 2015, 11:23
Poor Service and Lack of Communication
Im so angry and disgusted by the service at the De Wit Motors garage in Ermalo. I took in my car (Jeep Grand Cherokee) for a 120000km service and I drove all the way from swaziland for this. When I arrived at the garage they told me that they cant accept my car because it was booked in for 140000km service and I told them that this was an error on their part so eventually they agreed to take it. A few hours later they called to tell me that the car was done and the bill was a ridiculous R8000! I was so pissed because from my knowledge they are supposed to call me and keep me updated on the work thats being done on my car and how much it will cost and I am the one who's supposed to give them the go ahead but no one bothered to call me! By that time the banks were closed and I didnt have the money so i had to borrow the money from a friend. This was such an embarrassment and an inconvenience. I don't know if this was a racial issue or they treat all their clients this way but I highly doubt that. Does Jeep SA approve of this behaviour and the way their customers are treated because this is supposedly a certified garage.
0
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