Falsely and Illegally subscribing consumers to products they did not sign up to

On 19 February 2018 at around 5:50 PM I received a call from a gentleman who claimed that he was from Telkom and that one of my Hauwei WiFi Router debit orders had not gone through and that he was calling to verify my details. He also claimed that they were not implying that I had not paid but there could have been something wrong with their system. The gentleman then claimed to have verified and corrected my details and that he would be sending me an email and sms to confirm the verification of the information.

Later on when I read the email and sms I realised that I had been tricked into signing up for 2 products I knew nothing about. The guy actually lied about what he was doing and subscribed me for a product from Luno Credit Score (R55) and another one from DealDepot (R45). Now these values may seem to be not that much but that is a total of R100 that would have been stolen from my account without me knowing and they have separated the amounts so that they make sure I don’t get a notification when the amount goes off my account. Sneaky sorry excuse for a salesman!!!!! And who knows how many people he has done this to who didn’t notice the scam.

Now when I called DealDepot I was told to call later because their system was offline and I was also told it was impossible to trace this guy because he was in the ‘sales department’. What does that even mean?. Firstly that explanation was HOGWASH because these calls are recorded so there is no way the will not be able to find out who gave me a call. I then immediately called Luno, the other company I was subscribe with and funny enough I was able to cancel BOTH these service products that I was signed up for.

Now what is also alarming is that when I was sent confirmation of the cancelations, actually 4 products had been subscribed under my name, namely”

· SafeBase Membership

· Luno Membership

· Halo Membership, and

· DealDepot Membership

I DID NOT sign up for these products and I believe that this guy is falsely and illegally signing up consumers to meet his sales targets. I really expect a response from this and I need assurance that my subscriptions have been canceled. And lastly, I am most definitely taking this up with the Consumer Protection South Africa. And I am also taking this up with HelloPeter.

Kind Regards,

Thembisa Blom