TB
Thembisa B
Active since Feb 2018
8
Reviews
0
Industries
Reviews
8 reviews42 months ago
COMPLAINT THAT IS BEING IGNORED BY VODACOM
This is the 2nd review i have written over the same issue and I am still waiting for a call from Vodacom. I have since been sent from pillar to post and yet my complaint has not been resolved. I am currently paying vodacom R720 Every month for a device that is not working and today i was told there is nothing that they can do but i will have to continue making those payment for the next 2 years. How is that fair? I have sent the device for repairs under the warranty clause and i have been told by 2 technicians that they dont see nothing wrong with the device and yet i am un able to use the laptop as it keeps switching on and off.
265 replies
43 months ago
COMPLAINT
On the 6th of this month, I reported a faulty device that I took on contract on the 28th of October 2021. The device is still within its warranty period so it was collected Platinum warranty a week ago and returned yesterday 20th September 2022 but it still had the same problem. What I am not comfortable with and unhappy with is that I submitted the device and it was returned with the same problem, meaning it was never fixed. Now, that is what is unacceptable! What was done to the device the whole time that it was in their possession? They even sent me an update before it was returned that the device was being tested. Now I am being told that the device must be booked in again. So how do I know that it will be fixed properly the second time around? It's not enough to be sending this device back and forth between us, I need an explanation as to how it is possible that it still has the same problem???? I am disappointed with this level of service, I feel that I was taken for a fool. And also this is an inconvenience to me when I don't have that device considering that I am not given another one while I wait. I have been a client of Vodacom for years and I feel I am not being taken seriously as a client. This makes me question my loyalty and may think twice about renewing this contract in the future. I am not happy at all. Now am using Vodacom live (online) complaints/ chat complaints platform and am further told to contact Advance Repair Centre, which I feel it's a back-and-forth exercise.
266 replies
47 months ago
9 Month Later Still waiting for a Pick n Pay voucher worth R1500 that I was supposed to have gotten after I renewed my Vodacom contract.
Last year(2021 August) I renewed my cellphone contract and was promised a Pick n Pay voucher worth R1500, which I was supposed to receive from the Ignition Group and till today I haven't gotten it. To date (the last follow-up was today 3 June 2022) I have followed up and have been issued with 7 reference numbers and have called in at least 11 times also having spoken to some of the people more than once. Listed below are the reference and the some of the name of the people I have spoken to who keep telling me that the matter has been ESCALATED: Ref# 3010272...Ref# 2929787 (Patric)...Ref# 3186881...Ref # 3229049...Ref# 307246 (Siphiwo)...Ref# 3146816 (Salomi) and the last one today Ref# 3258846. And I have also spoken to a Somia who did not issue me with a reference number. Honestly, this is frustrating as I was supposed to have received the Voucher in September 2021 already but instead, I keep being issued these useless reference numbers that clearly MEAN NOTHING. I am really disappointed in Vodacom and their counterparts as I have been a loyal customer and certainly don't deserve to be treated this way. I currently have 2 contracts with Vodacom where I am paying R600, with the one contract being over a 36 month peopriod.
0 replies
47 months ago
Tricked into renewing my contract by being promised a R1500 Pick n Pay voucher and 9 Months later I am still following up on the matter!
Last year(2021 August) I renewed my cellphone contract and was promised a Pick n Pay voucher worth R1500 and till today I haven't gotten it. To date (the last follow-up was today 3 June 2022) I have followed up and have been issued with 7 reference numbers and have called in at least 11 times also having spoken to some of the people more than once. Listed below are the reference and the some of the name of the people I have spoken to who keep telling me that the matter has been ESCALATED: Ref# 3010272...Ref# 2929787 (Patric)...Ref# 3186881...Ref # 3229049...Ref# 307246 (Siphiwo)...Ref# 3146816 (Salomi) and the last one today Ref# 3258846. And I have also spoken to a Somia who did not issue me with a reference number. Honestly, this is frustrating as I was supposed to have been sent the Voucher in September 2021 already but instead I keep being a issued these useless reference numbers that clearly DONT MEAN ANYTHING. I am really disappointed in Vodacom and their counterparts as I have been a loyal customer and certainly don't deserve to be treated this way. I currently have 2 contracts with Vodacom where I am paying R600, with the one contract being over a 36-month period.
268 replies
61 months ago
Service Satisfaction
I was so ready to cancel my insurance when I called but Lianka Venter was not having it. She listened to me, explained a few things to me that I did not understand, and came up with a solution that I was satisfied with. I thank her.
53 replies
62 months ago
COMPLAINT
So last week Thursday I spoke to a Johann Ackermann at 8:45 AM who dealt with my case. He told me that I had not submitted the death certificate required (AGAIN) when in actual fact I had (TWICE). He also assured me that I will be contacted on Tuesday the 16th March 2021, which DID NOT HAPPEN. Today is the 17th March 2021, exactly 2 months since the day I submitted this claim. I don't know how many times I have referred this to the complaints department and I have simply been ignored. This is the worse service ever and I feel it is also disrespectful to our loved ones who have made sure they take care of their loved ones when they pass on only to have you people ignore beneficiaries like this. I am at a loss of words and not to mention how disappointed I am at this company.
53 replies
99 months ago
Falsely and Illegally subscribing consumers to products they did not sign up to
On 19 February 2018 at around 5:50 PM I received a call from a gentleman who claimed that he was from Telkom and that one of my Hauwei WiFi Router debit orders had not gone through and that he was calling to verify my details. He also claimed that they were not implying that I had not paid but there could have been something wrong with their system. The gentleman then claimed to have verified and corrected my details and that he would be sending me an email and sms to confirm the verification of the information. Later on when I read the email and sms I realised that I had been tricked into signing up for 2 products I knew nothing about. The guy actually lied about what he was doing and subscribed me for a product from Luno Credit Score (R55) and another one from DealDepot (R45). Now these values may seem to be not that much but that is a total of R100 that would have been stolen from my account without me knowing and they have separated the amounts so that they make sure I don’t get a notification when the amount goes off my account. Sneaky sorry excuse for a salesman!!!!! And who knows how many people he has done this to who didn’t notice the scam. Now when I called DealDepot I was told to call later because their system was offline and I was also told it was impossible to trace this guy because he was in the ‘sales department’. What does that even mean?. Firstly that explanation was HOGWASH because these calls are recorded so there is no way the will not be able to find out who gave me a call. I then immediately called Luno, the other company I was subscribe with and funny enough I was able to cancel BOTH these service products that I was signed up for. Now what is also alarming is that when I was sent confirmation of the cancelations, actually 4 products had been subscribed under my name, namely” · SafeBase Membership · Luno Membership · Halo Membership, and · DealDepot Membership I DID NOT sign up for these products and I believe that this guy is falsely and illegally signing up consumers to meet his sales targets. I really expect a response from this and I need assurance that my subscriptions have been canceled. And lastly, I am most definitely taking this up with the Consumer Protection South Africa. And I am also taking this up with HelloPeter. Kind Regards, Thembisa Blom
0 replies
99 months ago
Falsely and Illegally subscribing consumers to products they did not sign up to
On 19 February 2018 at around 5:50 PM I received a call from a gentleman who claimed that he was from Telkom and that one of my Hauwei WiFi Router debit orders had not gone through and that he was calling to verify my details. He also claimed that they were not implying that I had not paid but there could have been something wrong with their system. The gentleman then claimed to have verified and corrected my details and that he would be sending me an email and sms to confirm the verification of the information. Later on when I read the email and sms I realised that I had been tricked into signing up for 2 products I knew nothing about. The guy actually lied about what he was doing and subscribed me for a product from Luno Credit Score (R55) and another one from DealDepot (R45). Now these values may seem to be not that much but that is a total of R100 that would have been stolen from my account without me knowing and they have separated the amounts so that they make sure I don’t get a notification when the amount goes off my account. Sneaky sorry excuse for a salesman!!!!! And who knows how many people he has done this to who didn’t notice the scam. Now when I called DealDepot I was told to call later because their system was offline and I was also told it was impossible to trace this guy because he was in the ‘sales department’. What does that even mean?. Firstly that explanation was HOGWASH because these calls are recorded so there is no way the will not be able to find out who gave me a call. I then immediately called Luno, the other company I was subscribe with and funny enough I was able to cancel BOTH these service products that I was signed up for. Now what is also alarming is that when I was sent confirmation of the cancelations, actually 4 products had been subscribed under my name, namely” · SafeBase Membership · Luno Membership · Halo Membership, and · DealDepot Membership I DID NOT sign up for these products and I believe that this guy is falsely and illegally signing up consumers to meet his sales targets. I really expect a response from this and I need assurance that my subscriptions have been canceled. And lastly, I am most definitely taking this up with the Consumer Protection South Africa. And I am also taking this up with HelloPeter. Kind Regards, Thembisa Blom
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)